Sekaria Estien
Arlington,Texas
Summary
Dedicated, leadership-oriented professional with experience across customer service, warehouse operations and fast-paced hospitality environments. Skilled in training team members, optimizing performance, and delivering excellent customer experiences. Brings hands-on expertise in inventory control, material handling, order fulfillment, quality inspection, and equipment operation, with strong knowledge of safety and OSHA practices. Recognized for reliability, problem-solving ability, teamwork, and a strong work ethic, consistently driving efficiency, accuracy, and customer satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Server
Cracker Barrel
Fort Worth, TX
02.2025 - 12.2025
- Served food and beverages to customers in a timely manner while maintaining high service standards.
- Monitored dining area to ensure cleanliness and proper organization throughout shifts.
- Prepared and served specialty coffee and tea beverages to enhance guest dining experience.
- Maintained knowledge of menu items, including ingredients and preparation methods, to assist customers.
- Collaborated with kitchen staff to communicate special requests and ensure accurate order fulfillment.
- Trained new staff on service procedures and best practices to uphold quality standards.
- Addressed customer inquiries and concerns promptly, providing solutions to enhance their experience.
- Assisted in the development of daily specials and promotional offerings to attract customers.
- Managed multiple tables efficiently, ensuring all guests received prompt and attentive service.
- Handled customer complaints with empathy, escalating issues to management when necessary.
- Executed detailed cleaning tasks, including sanitizing tables and replenishing condiments, to uphold health standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Bottle Server
JJs corner lounge
05.2024 - 12.2024
- Adhered to all food safety and quality regulations
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience
- Demonstrated strong communication skills when interacting with customers and coworkers
Bottle Server
Greddy's
04.2023 - 03.2024
- Participated in team meetings and training sessions to improve service and sales skills
- Adhered to all food safety and quality regulations
- Ensured compliance with all legal requirements regarding alcohol service
- Provided excellent customer service by anticipating guest needs and responding promptly to requests
- Trained new employees to perform duties
Machine Operator/Assembler
Altium Packaging
12.2022 - 03.2023
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Used pallet jacks to move items to and from warehouse locations
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
General Technician
Magic In The Sky
09.2022 - 12.2022
- Followed safety practices to safeguard against injury and damage to property
- Used bolts, rivets and screws to fasten parts
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties
- Maintained test equipment to safety standards to drive process integrity and data validity
- Troubleshot systems and equipment and ran tests to make effective recommendations
- Participated in training to maintain technical expertise and proficiency on applicable equipment
- Operated various diagnostic tools to determine repair plans
Warehouse Contractor
Rent The Runway
08.2022 - 10.2022
- Unloaded materials by hand or with equipment to help team meet work demands
- Contributed ideas on ways to improve or optimize warehousing procedures
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Established and maintained good relations with customers, vendors and transport companies
- Lifted materials of varied weights on regular basis
- Used pallet jacks to move items to and from warehouse locations
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Recognized defective material and reported issues to management
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor
- Reviewed work orders before beginning assigned tasks to prepare materials and equipment
Appointment Setter
Clean Living Incorporate
06.2022 - 08.2022
- Scheduled and confirmed appointments
- Provided exceptional customer service through effective telephone communication and follow-ups
- Maintained daily calendars, set appointments with clients and planned daily office events
- Made phone calls and sent emails to establish leads
- Provided information regarding services and policies
- Followed up with customers to boost referrals
- Briefed sales representatives on prospective client conversations, questions and needs
- Communicated with sales representatives to resolve schedule conflicts
- Updated database with lead generation information, outbound calls and inbound efforts
- Called no shows and cancellations to reschedule
Cashier
Plato's Closet
02.2022 - 06.2022
- Operated cash register, collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Learned roles of other departments to provide coverage and keep store operational
- Inspected store products for damage and obtained item replacements for customers
- Processed refunds for worn, damaged and broken merchandise
- Disseminated information to customers regarding account updates, new service additions and promotional offers
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Warehouse Associate
UPS
03.2021 - 01.2022
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Received deliveries, scanned packages and updated orders in internal database
- Examined packages and goods for damage and notified vendors of replacement needs
- Identified safety hazards and notified management to determine proper resolution of issues
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
- Loaded trucks for outbound orders and unloaded trucks for inbound orders
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates
Front End Cashier/Sales Associate
Marshalls & HomeGoods
09.2020 - 12.2020
- Focused attention on customers to help each feel welcomed and fully served
- Kept front end clean, neat and well-stocked with merchandise to promote customer sales
- Managed smooth flow of customers at fast-paced checkout by checking carts, assisting with bulky items and processing accurate orders
- Handled problems such as incorrect prices and missing tags independently
- Boosted interest in loyalty programs and company credit cards by skillfully promoting applications
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide store, products and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
Cashier/Cooking Assistant
Rusty Taco
Mansfield, TX, TX
06.2019 - 09.2020
- Prepared food for service based on daily specials and chef's needs
- Grilled and deep fried various foods from meats to potatoes
- Collaborated closely with 'Inspire Brands' corporation to participate in staff meetings and resolve service, product and personnel issues
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Restocked cupboards, refrigerators and service stations with new food items or supplies
- Checked inventory levels and recorded supply usage on log sheets or in company software
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
Cashier
Carl's Jr
02.2019 - 06.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Helped with purchases, locating items and signing up for rewards programs
- Processed refunds for worn, damaged and broken merchandise
Education
Associate of Applied Science -
Tarrant County College
Fort Worth, TX 09.2021 - 07.2023
High School Diploma -
Summit High School
Mansfield, TXSkills
- Cash Handling
- Customer Service
- POS Systems
- Pricing and Markdowns
- Inventory Stocking
- Payment Processing
- Product Scanning
- Cooperative Attitude
- Feedback Acceptance
- Cleaning and Sanitizing
- Detail-Oriented
- Honest and Ethical
- Credits and Refunds
- Sweeping and Mopping
- Shipping and Receiving
- Product Verification
- Heavy Lifting
- Attention to Detail
- Regulatory Compliance
- Safety Procedures
- Equipment Operation
- Teamwork and Collaboration
- Problem-Solving
- Quick Learner
- Motivated Team Player
- Verbal and Written Communication
- Product Packaging
- File organization
- Microsoft office
- Typing speed
- Customer service
- Time management
- Problem resolution
- Food safety regulations
- Equipment operation
- Food safety oversight
- Sales expertise
- Customer feedback management
- Memory retention
- Upselling techniques
- Strong work ethic
- Server training
- Positive and professional
- Hospitality service expertise
- Performance improvement
Certification
- CPR Certified
- BARBICIDE Certified
- Certified Lash Technician
Timeline
Server
Cracker Barrel
02.2025 - 12.2025
Bottle Server
JJs corner lounge
05.2024 - 12.2024
Bottle Server
Greddy's
04.2023 - 03.2024
Machine Operator/Assembler
Altium Packaging
12.2022 - 03.2023
General Technician
Magic In The Sky
09.2022 - 12.2022
Warehouse Contractor
Rent The Runway
08.2022 - 10.2022
Appointment Setter
Clean Living Incorporate
06.2022 - 08.2022
Cashier
Plato's Closet
02.2022 - 06.2022
Associate of Applied Science -
Tarrant County College
09.2021 - 07.2023
Warehouse Associate
UPS
03.2021 - 01.2022
Front End Cashier/Sales Associate
Marshalls & HomeGoods
09.2020 - 12.2020
Cashier/Cooking Assistant
Rusty Taco
06.2019 - 09.2020
Cashier
Carl's Jr
02.2019 - 06.2019
High School Diploma -
Summit High School