Sekena Dekine
Hinesville,GA
Summary
With over 8 years of experience as a customer service representative, I have developed a strong skill set in customer service, call center operations, data entry, and gathering. Excellent communication skills excel in development training and conflict resolution, while supporting a natural teamwork mentality. Seeking a position to leverage relevant experience, skills, talents, and abilities to advance my career and contribute towards company goals.
Overview
8
8
years of professional experience
Work History
Family Caregiver
Veterans Caregiver Program
05.2021 - Current
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
Everise (WFH)
07.2022 - 09.2023
- Handling parts A, B, C and D Medicare calls with duties including verifying and explaining health benefits
- Processing payments, checking the status of claims, pricing medication, and finding resolutions to members’ problems
- Inputting data into the company computer to keep members’ information updated
- Educating members on how to look on the company website for future services.
Customer Support Specialist
Teladoc (WFH)
11.2021 - 11.2022
- Taking over 40 plus incoming calls and taking appropriate action for each call
- Verifying insurance benefits and scheduling calls with a provider
- Processing payments and updating accounts to reflect any changes
- Being empathetic to sick or hurt members showing compassion.
Department Manager
Walmart
05.2016 - 11.2021
- Assisting customers with their purchases, complaints, questions, refunds, and returns
- Working closely with sale associates to complete different tasks and making sure they are finished in a timely manner
- Training new employees and enforcing safety rules and policies.
Education
Associate of Applied Science - Surgical Technology
Savannah Technical College
Savannah, GA01.2026
High School Diploma -
Liberty High School
Hinesville, GA05.2006
Skills
- Customer Service
- Call center operations
- Data entry and gathering
- Insurance
- Resolving Conflict
- Computer Proficiency
- Compassionate Caregiving
- Emotional Support
Timeline
Customer Service Representative
Everise (WFH)
07.2022 - 09.2023
Customer Support Specialist
Teladoc (WFH)
11.2021 - 11.2022
Family Caregiver
Veterans Caregiver Program
05.2021 - Current
Department Manager
Walmart
05.2016 - 11.2021
Associate of Applied Science - Surgical Technology
Savannah Technical College
High School Diploma -
Liberty High School
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