Sekou Mitchell
Upper Marlboro,MD
Summary
High-performing sales and marketing professional with 27 years of experience specializing in health, life, and retirement benefits. Expertise in the Federal Vision and Dental Program (FEDVIP) and the Federal Employee Health Benefit Program (FEHBP). Success stems from leveraging intergovernmental relationships to achieve objectives across distribution channels. Proficient in sales, retirement consulting, and account management. Considered a subject matter expert in health, dental, and vision benefits within federal and commercial market sectors.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Account Consultant III
CareFirst BCBS
Washington, DC
05.2020 - Current
- Mentored junior staff members, fostering a collaborative work environment conducive to professional growth and development.
- Managed a diverse portfolio of clients, maintaining strong professional relationships and high levels of satisfaction.
- Achieved 95% retention of book of business of 20 Million in premium.
- Managed payroll vendor and Third Party Administrator relationship.
- Utilized advanced analytical tools to evaluate account performance trends, identifying areas for improvement or potential risks.
- Coordinated with colleagues across departments to facilitate smooth transitions during client onboarding processes.
- Enhanced client relationships by providing personalized financial advice and efficient account management.
Federal Account Manager
Aetna CVS Health, Inc.
McLean, VA
01.2006 - Current
- Manage a fast-paced environment responsible for membership growth for plans offered in the Federal Employee Health Benefits Program and the Federal Employee Dental and Vision plan for over 4.4 million active and retired Military and active and retired federal employees.
- Responsible for providing educational presentations for newly hired Federal employees and Federal Annuitants
- Actively collaborated with the Insurance Contractors at the Office of Personnel Management including providing claim analysis on hospital and physician claimant impacts for the Federal Government population
- Responsible for maintaining and cultivating relationships with Federal Health Benefit Officers, Human Resource and Retirement Specialist
- Manage Salesforce database including running reports and providing statistical analysis at weekly meetings to Directors and Executive team members on the Federal Account
- Lead on Federal Employee Open Season Health Fair training and staffing for 300 Health Fairs in Washington DC, Maryland and Virginia
- Proficient in Human Resource policy administered by OPM and all benefit plan designs HMOs, PPOs (FFS), Health Saving Accounts (HSA), Health Reimbursement Arrangements (HRA), Dental, Vision, Medicare and Tricare
- Responsible developing relationships with Government Associations including presenting and attending conferences.
- Implemented account management best practices, streamlining processes and improving overall efficiency.
- Developed strategic partnerships within the federal space, enhancing company visibility and credibility in the market.
- Tracked relevant legislation and policy changes affecting the industry, keeping clients informed of potential impacts on their operations.
- Attended industry conferences and events to network with key stakeholders, gaining valuable insights into emerging trends and opportunities in the federal market.
- Ensured compliance with all government regulations pertaining to contracting, security clearances, pricing structures, and reporting requirements.
Broker Sales Representative
BenefitMall, Inc.
Rockville, MD
01.2004 - 01.2006
- Marketed and generated sales of Group Medical Health insurance products through existing agent/broker networks and developed relationships with new brokers
- Presenting benefits and pricing to Human Resource Managers
- Identified opportunities in historically under-represented markets and built strategic alliances to achieve mutual business objectives
- Executed strategies with speed and clarity that supported the organization's goals under changing market conditions.
Senior Sales Operation Specialist
United Healthcare, Inc.
Bethesda, MD
01.2002 - 01.2004
- Managed new business and existing account upselling opportunities in the 10-99 market for Maryland, Virginia and Washington, DC
- Researched and prepared sales RFP’s for renewals
- Assisted brokers with product presentations in the region
- Resolved complex service issues presented by brokers and customers.
Electronic Eligibility Analyst
United Healthcare, Inc.
Oldsmar, FL
01.2000 - 01.2002
- Provide Human Resource Analysis on Eligibility data for Strategic Accounts 500+ customers
- Responsible for information programming and analyzing customer eligibility records
- Participated in weekly calls with Human Resources and senior management
- Helped streamline the automated process for annual employee benefit reviews
- Responsible for benefits administration of enrollment, claims resolution, change reporting and annual reviews.
Provider Relations Representative
United Healthcare, Inc.
Tampa, FL
01.1997 - 01.1999
- Responsible for assisting with all aspects of provider relations and service interactions within the UnitedHealth Group that focused on end-to-end provider claim and call quality
- Managed complex, competitive contractual relationships with hospitals, facilities and healthcare systems
- In addition to providing sales and marketing support, provided educational overviews of applicable federal and state regulations.
Marketing Sales Rep
Humana, Inc.
Tampa, FL
01.1995 - 01.1997
- Prospected and cold-called eligible individuals in the Gulf Coast Region for the Humana Gold plus Medicare plans
- Achieved over 100% of sales quota during tenure
- Actively collaborated with Field Team to drive membership growth
- Winner of the President’s Club Sales award 2 years in a row.
Education
Major in Sociology, Minor in Business Management -
Howard University of Washington DC
01.1994
Skills
- Microsoft Office
- Saleforce
- Excel
- Power Point
- Facets
- Nasco
Accomplishments
1993 HBCU National Championship Howard University.
Certification
- Health and Life licenses
- Medicare Certified (CMS)
Affiliations
Blacks In Government 2007-2020, OPM Chapters
FEW
Govloop
NARFE
Timeline
Account Consultant III
CareFirst BCBS
05.2020 - Current
Federal Account Manager
Aetna CVS Health, Inc.
01.2006 - Current
Broker Sales Representative
BenefitMall, Inc.
01.2004 - 01.2006
Senior Sales Operation Specialist
United Healthcare, Inc.
01.2002 - 01.2004
Electronic Eligibility Analyst
United Healthcare, Inc.
01.2000 - 01.2002
Provider Relations Representative
United Healthcare, Inc.
01.1997 - 01.1999
Marketing Sales Rep
Humana, Inc.
01.1995 - 01.1997
Major in Sociology, Minor in Business Management -
Howard University of Washington DC