Sela Okemba

• Deployed software updates using automation tools to enhance system security and management, achieving streamlined operations and compliance
• Established and managed user accounts with customized permissions on Active Directory, enhancing system security and user access control
• Resolved a variety of hardware, software, network, and server application issues, reducing system downtime and improving operational efficiency
• Trained staff on computer system use, email configuration, and virus protection installation, increasing organizational competency and security
• Implemented robust security policies that safeguarded sensitive data from unauthorized access, significantly strengthening data security measures
• Performed network security design and integration duties.
  Implemented, developed and tested installation and update of file servers, print servers and application servers.

Key Projects:

• Led the migration from Google Workspace to Microsoft 365 boosting data security by 50%, which aligned with digital transformation goals and significantly reduced data breach risks
• (September 2023 - March 2024) Created workflows in 11 different languages for a Visitor Management System, enhancing security by 40% and visitor experience by streamlining entry processes
• Designed and launched a ticketing system using Microsoft Forms in July 2024, with integrated automations that ensured a 45% improvement in ticket response times, directly contributing to increased user satisfaction and operational efficiency.

• Enhanced System Integration Collaborated with multi-disciplinary teams to support and improve applications and workflows, efficiently managing over 100 change requests annually, which bolstered system adaptability and elevated user satisfaction
• Data Analysis Expertise Conducted detailed analyses of data from EMRs, including Epic and Cerner, contributing to a 15% improvement in patient outcomes through refined care strategies and superior clinical decision-making
• Data Integrity and Compliance Administered rigorous data integrity checks and served as a subject matter expert in data analysis, achieving a 98% accuracy rate in data reporting and significantly minimizing discrepancies in patient records, while ensuring compliance with HIPAA standards.

• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
• Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
• Upheld HIPAA regulations and standards for protecting patient information.