Sela Taa
Auburn,WA
Summary
Results-oriented Customer Service Representative with over 10 years of experience across various industries. Skilled in building client relationships and effectively resolving complex issues. Expertise in account management and technical troubleshooting, thriving in both independent and collaborative settings.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sound Oil Company
Seattle, Washington
10.2014 - 05.2026
- Assisted customers in opening new accounts, verifying and updating billing information.
- Resolved customer inquiries about oil products and services, enhancing customer understanding and satisfaction.
- Clarified policies, procedures, rates, and consumption patterns to customers, facilitating informed decision-making.
- Collaborated with departments to resolve complex issues, improving overall customer satisfaction.
- Processed customer payments and fees, reconciling daily transactions and deposits.
- Efficiently posted and processed oil orders while determining accurate billing fees and due dates.
- Resolved discrepancies in individual bills, preparing documents for adjustments and corrections.
- Updated databases with newly verified customer information and modifications.
Education
Associate of Arts -
Brigham Young University
La'ie, HISkills
- Customer relationship management
- Complaint resolution
- Conflict resolution
- Attention to detail
- Technical troubleshooting
- Account management
- Prioritization and time management
- Professional telephone demeanor
- Team collaboration
- Empathy and patience
- Adaptability and flexibility
Timeline
Customer Service Representative
Sound Oil Company
10.2014 - 05.2026
Associate of Arts -
Brigham Young University