Selah Banks
Houston,TX
Summary
Dynamic and results-driven professional with leadership experience at Menchie's Frozen Yogurt, excelling in customer service and process improvement. Proven ability to resolve conflicts and enhance team productivity while ensuring compliance with health and safety standards. Strong communicator with cash handling expertise, dedicated to fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Shift Leader
Menchie's Frozen Yogurt
Houston, Texas
07.2025 - Current
- Supervised team members during daily operations to ensure efficient workflow.
- Monitored inventory levels and ordered supplies as needed for operations.
- Resolved customer complaints quickly to maintain satisfaction and service quality.
- Implemented process improvements to enhance operational efficiency and service speed.
- Enforced health and safety regulations to promote a safe working environment.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Babysitter
01.2022 - Current
- Provided reliable childcare for infants and toddlers in the local community.
- Ensured the safety and well-being of children through attentive supervision.
- Assisted with meal preparation, bedtime routines, and engaging activities.
Crew Member
Bojangles
Tomball, Texas
01.2025 - 03.2025
- Provided customer service, took orders, and handled transactions.
- Maintained a clean and organized work environment.
- Assisted in food preparation and ensured customer satisfaction.
- Operated cash register and handled transactions accurately.
Kohls
11.2024 - 01.2025
- Provided exceptional customer service by assisting shoppers with product selections, inquiries, and resolving issues to enhance their shopping experience.
- Maintaining a clean and organized sales floor, ensuring merchandise was properly displayed and stocked to drive sales and improve customer satisfaction.
- Collaborated with team members to achieve daily sales goals and participated in promotional events, contributing to a positive team environment and store success.
Education
High School -
Klein Cain High School
Houston, Texas05-2026
Skills
- CPR Certification
- Strong communication and teamwork skills
- Leadership and mentoring experience
- Time management and organization
- Cash handling
- Team leadership
- Customer service
- Conflict resolution
- Health and safety
- Process improvement
- Effective communication
- Motivational leadership
- Complaint resolution
Skills Certifications
- CPR Certification
- Strong communication and teamwork skills
- Leadership and mentoring experience
- Time management and organization
Leadership Experience
- Varsity Track Team, Klein Cain High School, 01/01/22, Present, Competitor in the 400 meters, 200 meters, and triple jump., Committed to rigorous training and teamwork.
- Black Student Union, Klein Cain High School, 01/01/22, Present, Treasurer of the committee, Engaged in discussions and initiatives promoting cultural awareness., Assisted in organizing events and activities for students.
- Volunteer, Youth Track Meets, 01/01/21, Present, Helped coordinate and assist in local youth track events., Provided guidance and support to young athletes., Contributed to event setup and organization.
Timeline
Shift Leader
Menchie's Frozen Yogurt
07.2025 - Current
Crew Member
Bojangles
01.2025 - 03.2025
Kohls
11.2024 - 01.2025
Babysitter
01.2022 - Current
High School -
Klein Cain High School
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