Selah Ekstrom
Pittsfield,MA
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
McGee Audi Pittsfield
Pittsfield, MA
05.2024 - Current
- Coordinate with technicians to inspect vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with scheduling appointments and maintained a balanced workload.
- Prepared invoices for services rendered and collected payments from customers.
Waitress
Zinkys Pub
Dalton, MA
08.2022 - Current
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
Rental and Used Car Manager
Coggins Toyota
Bennington, VT
08.2023 - 05.2024
- Resolved customer complaints in a timely manner while ensuring compliance with company policies and procedures.
- Managed the maintenance and repair of rental cars, including scheduling appointments and overseeing all insurance claims.
- Implemented cost-saving measures by streamlining operational processes within the rental car department.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Warranty Administrator & Rental Manager
Haddad Toyota
Pittsfield, MA
11.2021 - 07.2023
- Resolved customer complaints in a timely manner while ensuring compliance with company policies and procedures
- Managed the maintenance and repair of rental cars, including scheduling appointments and handling paperwork
- Implemented cost-saving measures by streamlining operational processes within the rental car department
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Maintained accurate records of all warranties, repairs, and replacements
- Developed comprehensive knowledge of warranty administration processes and procedures
- Ensured that all claims were processed according to established guidelines
- Addressed customer inquiries promptly over phone, email or face-to-face interactions
- Performed vehicle inspections and maintenance checks
- Ensured compliance with safety regulations and company policies
Client Care Representative
Haddad Motor Group
Pittsfield, MA
12.2020 - 11.2021
- Provided excellent customer service to clients by promptly responding to inquiries, resolving complaints and ensuring satisfaction
- Demonstrated problem-solving abilities in order to identify solutions for client issues
- Maintained professional demeanor when dealing with difficult customers or situations
Education
High School Diploma -
Pittsfield High School
Pittsfield, MA06.2016
Skills
- Operational Standards
- Customer Relations
- Operational Efficiency
- Analytical Skills
- Staff education and training
- Call center operations
Certification
Notary Public
Timeline
Service Advisor
McGee Audi Pittsfield
05.2024 - Current
Rental and Used Car Manager
Coggins Toyota
08.2023 - 05.2024
Waitress
Zinkys Pub
08.2022 - Current
Warranty Administrator & Rental Manager
Haddad Toyota
11.2021 - 07.2023
Client Care Representative
Haddad Motor Group
12.2020 - 11.2021
High School Diploma -
Pittsfield High School