Selah Kneubuhl
Austin,TX
Summary
Dedicated servant leader known for inspiring and guiding teams to achieve exceptional results in patient-centered care. Strong focus on team leadership and development, successfully implementing efficient systems across multiple operations. Demonstrates exceptional organizational and communication skills. Creates an open-door culture that supports and nurtures the success of the Hospice ministry.
Overview
5
5
years of professional experience
Work History
Executive Director
St. Gabriel’s Hospice & Palliative Care
04.2021 - 06.2024
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Represent organization to local public by giving presentations and speeches and participating in community events.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Develop and implement policies and procedures to ensure high standards of care and compliance with regulatory requirements
- Provide leadership and direction to staff, including hiring, training, and performance evaluation
- Financial Management: Manage the hospice’s budget, ensuring financial health and sustainability
- Oversee billing and reimbursement processes
- Strategic Planning: Develop and execute strategic plans to achieve organizational goals
- Assess and respond to the needs of the community to expand services and outreach
- Implement quality assurance programs to continuously improve patient care
- Handle audits and inspections from regulatory bodies
- Patient and Family Services: Ensure that patients and their families receive compassionate and comprehensive care
- Address patient and family concerns and grievances
- Community Outreach and Marketing: Represent the hospice in the community and build relationships with other healthcare providers
- Develop and implement marketing strategies to promote hospice services
- Board Relations: Work closely with the board of directors to align organizational goals and strategies
- Report on the hospice’s performance, financial status, and strategic initiatives
Director of Marketing
St Gabriel's Hospice & Palliative Care
12.2019 - 01.2021
- Attain and manage patient referrals from the community
- Manage and coordinate patient care
- Meet sales deadlines and quotas every month
- B2B
- Online marketing, branding, content creation, social media & website management
- Agency & hospice ministry advocacy
- Report daily and monthly sales calls to VP of Sales
- Provide In-services to community partners to maintain presence and reach
- Provide hospice education to the community
- Maintain communication between patient, family members and clinical staff
- Deliver conflict solution and support to maintain excellent continuity of care
- Performs outbound calls to members to ensure quality of referrals provided
- Develop partnerships and collaborative agreements with the healthcare community
- Identify the needs of new prospects and develop appropriate responses (written, phone, face-to-face)
- Routes paperwork according to established office procedure to ensure HIPAA compliance
- Works with the clinical supervisor to establish community education for clinical programs
Account Executive
Elara Caring/Jordan Home Health
05.2019 - 12.2019
- Referral Generation
- Client Relationship Management
- Sales and Marketing
- Community liaison and patient advocacy
- Provide continuous education to local community
- Territory Management
- Documentation and Reporting
Education
Associate of Arts - General Studies
Austin Community College
Austin, TX12.2016
References
- Jacqueline Perez, (210) 712-8712
- Shamim Ladhani, (972) 804-7487
- Suzy Doughetry, (512) 438-9987
Timeline
Executive Director
St. Gabriel’s Hospice & Palliative Care
04.2021 - 06.2024
Director of Marketing
St Gabriel's Hospice & Palliative Care
12.2019 - 01.2021
Account Executive
Elara Caring/Jordan Home Health
05.2019 - 12.2019
Associate of Arts - General Studies
Austin Community College
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