S. Elaine Stone
Summary
Dynamic business and operations professional with over 20 years of proven success in leading strategic initiatives, large-scale transformations, and developing effective strategies and OKRs. Expertise in change management is complemented by strong communication, team-building, and coaching abilities, all dedicated to advancing organizational vision and cultivating a culture of trust and respect. Core competencies include portfolio management, relationship building, and comprehensive program, project, and product management. A track record of mentoring and developing professionals for over 15 years underscores a commitment to fostering talent and driving career growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chief of Staff, Technology
PayPal
09.2023 - Current
- Own operating cadences, OKR strategy & governance, workforce planning & organizational strategy, employee engagement, internal communications, drive special projects as needed, and resolve high-priority issues with urgency.
- Strategic advisor and partner to domain VPs, PMO leaders, and business counterparts to drive logical solutions with a bias to action.
- Responsible for fiscal ($123M+ annual budget) and operational oversight of four technology domains spanning ~1,200 individuals.
- Focus on culture building through a blend of collaboration and ownership while fostering a culture of inclusion, recognition, and accountability.
Senior Director, Portfolio Lead
Capital One
11.2018 - 04.2023
- Responsible for collaborative development and rollout of the annual strategy and OKRs for the Identity Technology and Product organizations in partnership with divisional VP+ leaders.
- Accountable for product operations, portfolio, and program management for the Identity organization including portfolio cadences, standards, best practices, project prioritization and resourcing, operational delivery, risk management, and monthly business reviews.
- Directed business operations activities, including communication strategies, labor strategy, and annual budget management.
- Piloted and launched new performance management best practices, enhancing consistency and transparency in performance ratings. Coached leaders on delivering meaningful and actionable feedback, enhancing team performance.
- Corporate trainer for Capital One's Diversity, Inclusion & Belonging program.
Director, Business Operations
Verizon Media
06.2015 - 09.2018
- Developed and led PMO office accountable for execution of strategic projects for the cybersecurity team. Responsible for execution of annual strategy through OKR and roadmap management.
- Accountable for budgeting, procurement and executive reporting activities. Oversaw $163M integration budget.
- Led executive-level Quarterly Business Review (QBR) program to drive a “security first” mindset supported by tailored security scorecards, business and security priorities.
- Served as interim GRC Director.
Program Director, Identity Services
AOL
11.2013 - 06.2015
- Led Agile transformation effort. Served as Agile Coach and Program Lead for Identity Services. Strategic advisor to VP.
- Collaborated with product leads, engineering, key stakeholders and leadership to define roadmaps. Served as project lead, managed release calendar and bi-weekly program communications to VP+ audiences.
Program Director, Commerce & Paid Services
AOL
10.2010 - 11.2013
- Served as Program leader in the Paid Services business unit from Oct 2011 - Nov 2013 focusing on execution of new customer initiatives.
- Managed multiple strategic partnerships for the AOL Shopping business from Oct 2010 - Oct 2011 such as 1-800-Flowers, Avon, Godiva, Barnes & Noble, Plow & Hearth. Responsible for identifying client goals, growing existing accounts and developing new business opportunities.
- Program lead for creation and execution of custom display and content programs; contributing to over $13MM of revenue for FY '09. Business lead for RFP responses and proactive sales pitches.
- Developed and executed demand-driven program for direct-response offers resulting in $.5M in incremental revenue.
Various Leadership Roles
AOL
06.2004 - 10.2010
- Developed, initiated and managed large and small projects across AOL Travel, AOL Careers, AOL Personals, AOL Real Estate, AOL Shopping and AOL Movies.
- Served as Programming & Distribution manager for AOL homepage inventory. Responsible for publishing assets, reviewing performance trends and maximizing traffic and revenue growth with in-depth analysis .
- Built and managed internal promotional schedule and strategy to market AOL Shopping Holiday campaign. Drove incremental PV and UV growth, exceeding program goals and partner expectations.
Education
George Washington University
Johnson Graduate School Of Mgmt, Cornell
Skills
- OKR & Strategy Development
- Program & Project Management
- Stakeholder Engagement & Risk Management
- Culture Building & Training
- Vendor Management
- Budget Oversight
- Process Development & Improvement
- Atlassian Products (JIRA, Confluence)
Certification
- Scaled Agile Framework (SAFe) Lean Portfolio Management 5.0
- SAFe Agilist (SA)
- SAFe Program Consultant (SPC4)
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
Timeline
Chief of Staff, Technology
PayPal
09.2023 - Current
Senior Director, Portfolio Lead
Capital One
11.2018 - 04.2023
Director, Business Operations
Verizon Media
06.2015 - 09.2018
Program Director, Identity Services
AOL
11.2013 - 06.2015
Program Director, Commerce & Paid Services
AOL
10.2010 - 11.2013
Various Leadership Roles
AOL
06.2004 - 10.2010
Johnson Graduate School Of Mgmt, Cornell
George Washington University
Contact
Linkedin.com/in/elainestone
Volunteerism
Chairwoman, Board of Directors | BetterALife | Oct 2021 - July 2024
A non-profit organization dedicated to serving children and families experiencing hunger or in need of educational, or life-skill services.
Member, Board of Directors | South Carolina Brass Band | Aug 2023 - Present
A non-profit using music to elevate and inspire the greater Columbia community
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