Selam Yohannes
Summary
Customer service specialist with over 14 years of experience in solution-oriented roles and regulatory adherence. Proven ability execute transactions, managing inquiries, and optimizing fast-paced office operations. Recognized for exceptional reliability and a punctual approach to daily tasks, consistently delivering high-quality administrative support, enhancing operational efficiency and supporting team success.
Overview
14
14
years of professional experience
Work History
Pharmacy Clerk
Kaiser Permanente
Aurora
08.2011 - 08.2025
- Provided exceptional customer service by greeting clients and directing them to appropriate personnel.
- Managed inquiries on prescriptions, efficiently locating and assisting with refills to enhance customer experience.
- Maintained optimal stock levels by ensuring shelves were stocked and notifying pharmacy team of low inventory.
- Accurately processed transactions for medications and over-the-counter products, delivering receipts promptly.
- Maintained organized and clean pharmacy workspaces to promote operational efficiency.
- Trained new clerks on pharmacy policies, ensuring adherence to regulatory standards.
- Checked filled prescriptions for accuracy, working with pharmacists.
- Provided essential non-clinical support in pharmacy operations, contributing to overall workflow efficiency.
Education
Medical Assistant Diploma - Medical Assistant
Concorde Career College
Aurora, CO04-2006
High School Diploma -
Overland Highschool
Aurora, CO05-2003
Skills
- Customer Service excellence
- Collaborative teamwork
- Analytical problem solving
- Detail-oriented approach
- Transaction processing
- Regulatory compliance (FDA and HIPAA)
- Conflict resolution
- Adaptability and flexibility
- Organizational abilities
- Effective time management
Timeline
Pharmacy Clerk
Kaiser Permanente
08.2011 - 08.2025
Medical Assistant Diploma - Medical Assistant
Concorde Career College
High School Diploma -
Overland Highschool