Selamawit Gebru
West Orange
Summary
Compassionate social worker with a strong background in counseling and advocacy. Proven ability to collaborate with multidisciplinary teams to support diverse client needs and enhance access to community resources.
Overview
13
13
years of professional experience
Work History
Ethiopian airline ageny
Choice Logistics
Newark
03.2023 - 09.2023
- Assisted passengers with check-in procedures and baggage handling.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Ensured compliance with airline policies and safety regulations consistently.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Managed customer complaints efficiently while providing a positive experience for passengers during travel disruptions or emergencies.
Pharmacy Technician
CVS Pharmacy
Summit
02.2017 - 03.2020
- Processed prescription medications accurately and efficiently.
- Assisted pharmacists with medication inventory management and organization.
- Provided customer service by answering questions and addressing concerns.
- Maintained cleanliness and organization of pharmacy work areas.
Social Worker
America world adoption,
Addis Abeba
07.2010 - 10.2015
- Conducted individual and group counseling sessions for diverse client populations.
- Advocated for clients' rights and access to community resources.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Participated in professional development activities such as seminars, workshops, trainings.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Educated clients about the impact of trauma on mental health and well-being.
- Provided supportive counseling services for victims of abuse or neglect.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
Education
Master of Arts - Social Work
Addis Abeba University
Addis Abeba Ethiopia (abroad)07-2010
Skills
- Check-in and ticketing procedures
- Baggage handling and inquiries
- Compliance assurance
- Customer relationship management
Accomplishments
- successful Co-founder of the first of a kind legal domestic adoption in Ethiopia
Reference:
- Tezita Roro Mob. +1 (973) 8095475
Timeline
Ethiopian airline ageny
Choice Logistics
03.2023 - 09.2023
Pharmacy Technician
CVS Pharmacy
02.2017 - 03.2020
Social Worker
America world adoption,
07.2010 - 10.2015
Master of Arts - Social Work
Addis Abeba University