Selecia Sims
Toledo
Summary
I am a dedicated patient service coordinator with solid experience in patient services since 2022. Recognized for strong relationship building skills and commitment to patient confidentiality. Eager to apply expertise in a dynamic healthcare environment. Skilled in HIPAA compliance. And also have the ability to train new staff and manage patient records effectively. Great communication skills with patients and employees.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Mercy Health - St. Vincent Medical Center
Toledo, OH
02.2022 - Current
- Responsible for collecting, labeling, and processing specimens (such as urine, hair, and BAT) to detect the presence of illicit or prescribed substances. To ensure strict adherence to safety regulations, precise chain-of-custody documentation, and accurate reporting of results.
- Trains new staff on best practices for patient service.
- Greeting patients, answering phone calls, responding to emails, updating and organizing patient charts, entering medical histories.
- Ordering medical and clerical supplies, and maintaining strict confidentiality of patient information.
Stocking Associate
Walmart
Toledo, OH
06.2021 - 08.2022
- Stocked shelves efficiently, ensuring optimal product placement and accessibility for customers.
- Maintained inventory accuracy by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to restock items during peak shopping hours, enhancing customer experience.
- Utilized handheld devices to track inventory levels and assist in replenishment processes.
- Cross trained to work as cashier and help check out as needed.
Education
NPCE - Phlebotomy
Mercy College of Ohio
Toledo, OH11-2023
High School Diploma -
Whitmer High School
Toledo, OH06-2021
Skills
- Patient registration
- Patient confidentiality
- Customer service
- HIPAA compliance
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Patient check-in
- Registration and admissions
- Flexible schedule
- Phone and email etiquette
- Relationship building
Certification
BLS
DOT/NON DOT drug screen certification
BAT
NPCE
Languages
English
Full Professional
Timeline
Patient Services Coordinator
Mercy Health - St. Vincent Medical Center
02.2022 - Current
Stocking Associate
Walmart
06.2021 - 08.2022
NPCE - Phlebotomy
Mercy College of Ohio
High School Diploma -
Whitmer High School