Selena Arreola
Palm Desert,CA
Summary
Customer-focused professional with extensive experience in hospitality, reservations, postal operations, and customer service. Skilled at delivering exceptional guest experiences, resolving challenges with professionalism, and maintaining safety and compliance in fast-paced environments. Bilingual and adaptable, with strong communication skills and proven ability to stay calm under pressure. Seeking to bring enthusiasm, professionalism, and a safety-first mindset to a Flight Attendant role with a leading airline.
Overview
12
12
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
05.2025 - Current
- Delivered and collected mail and parcels on time, ensuring accuracy and safety.
- Provided excellent customer service by addressing inquiries and assisting with postal forms.
- Maintained accurate records, processed financial transactions, and adhered to safety standards.
- Demonstrated adaptability by working in all weather conditions and meeting strict deadlines.
Hostess
Classic Club / Bellatrix
12.2024 - 05.2025
- Greeted and seated guests, managed reservations, and ensured a welcoming experience.
- Communicated effectively with servers, bussers, and management to meet guest needs.
- Maintained a professional demeanor while handling customer inquiries and requests.
Reservationist
Agua Caliente Casino
08.2024 - 12.2024
- Handled hotel reservations, guest inquiries, and group bookings with accuracy.
- Provided professional call handling and customer service for guests and casino staff.
- Processed payments and resolved billing discrepancies efficiently.
- Responded to guest challenges with empathy and effective problem-solving.
Window Clerk, Sales & Distribution
United States Postal Service
11.2020 - 06.2024
- Assisted customers with postage, parcels, and financial services.
- Maintained accuracy in cash handling, balancing drawers, and processing money orders.
- Ensured compliance with postal regulations and provided solutions to customer issues.
Hostess (POM Restaurant)
Fantasy Springs Casino
04.2018 - 01.2019
- Delivered a welcoming guest experience by greeting, seating, and assisting customers.
- Managed waitlists and collaborated with staff to ensure smooth service.
Barista
Starbucks
03.2016 - 03.2018
- Provided excellent customer service while preparing customized beverages.
- Handled cash transactions and maintained cleanliness of the work environment.
Sales Associate & Supervisor Roles
Various Locations
01.2014 - 01.2018
- Assisted customers, processed sales transactions, and ensured satisfaction.
- Trained and supervised team members in customer service and cash handling.
- Supported daily operations to maintain store standards and meet business goals.
Education
Associate of Science - Administration of Justice
College of The Desert
Palm Desert, CA05.2019
High School Diploma - undefined
Indio High School
Indio, CA06.2014
Skills
- Fluent in English and Spanish
- Proficient in client relations
- Effective problem-solving
- Safety compliance knowledge
- Hospitality operations
- Effective team leadership
- Effective time management
- Cash management
Timeline
City Carrier Assistant
United States Postal Service
05.2025 - Current
Hostess
Classic Club / Bellatrix
12.2024 - 05.2025
Reservationist
Agua Caliente Casino
08.2024 - 12.2024
Window Clerk, Sales & Distribution
United States Postal Service
11.2020 - 06.2024
Hostess (POM Restaurant)
Fantasy Springs Casino
04.2018 - 01.2019
Barista
Starbucks
03.2016 - 03.2018
Sales Associate & Supervisor Roles
Various Locations
01.2014 - 01.2018
High School Diploma - undefined
Indio High School
Associate of Science - Administration of Justice
College of The Desert
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