Gabriela Guillen
Port Hueneme
Summary
Experienced with route management and mail distribution, ensuring efficient and timely deliveries. Uses effective communication to provide outstanding customer service and resolve issues promptly. Track record of maintaining accurate records and adapting to dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS (United States Postal Service)
Oxnard, CA
01.2026 - Current
- Sort, case and deliver mail and packages in car and on foot.
Machine Operator
Olam Spices & Vegetables
Gilroy, CA
07.2016 - 12.2025
- Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
- Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
- Maintained accurate records of production output, downtime, and quality control checks
- Collaborated with team members to troubleshoot problems and optimize machine performance
- Implemented safety protocols and followed all company policies to maintain a safe working environment
- Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers
- Assisted in the training of new machine operators on equipment operation procedures and safety guidelines
- Identified opportunities for process improvement and suggested solutions to enhance productivity or reduce waste
- Optimized machine settings based on product requirements to achieve desired results efficiently
- Troubleshot mechanical issues by analyzing symptoms, diagnosing root causes, and implementing appropriate solutions
- Collaborated with maintenance technicians for preventive maintenance tasks on machinery
- Participated in continuous improvement initiatives by providing feedback on operational processes
- Maintained a clean work area by organizing tools, materials, and equipment after each shift
- Reduced material waste by XX% through careful monitoring of machine parameters
Electronics Sales Associate/shipping and receiving/ Planogram Lead
Target
Morgan Hill, CA
10.2008 - 12.2015
- Provided exceptional customer service by assisting customers in selecting and purchasing electronic products
- Demonstrated extensive knowledge of various electronic devices, including smartphones, laptops, tablets, and home entertainment systems
- Consistently met or exceeded monthly sales targets by effectively upselling and cross-selling additional accessories and warranties
- Maintained a clean and organized sales floor, ensuring that all products were properly displayed and easily accessible to customers
- Stayed up-to-date with the latest trends in electronics technology to provide accurate information to customers regarding product features and specifications
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders for replenishment when necessary
- Collaborated with team members to achieve overall store sales goals through effective communication and teamwork
- Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction at all times
- Mentored and trained new sales associates on product knowledge, customer service techniques, and effective selling strategies
- Collaborated with the marketing team to develop targeted promotional campaigns for specific electronic products
- Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments
- Collaborated with vendors to resolve shipment discrepancies, resulting in decreasing delivery errors
- Maintained accurate inventory records through regular cycle counts and reconciliations, minimizing stock discrepancies
- Coordinated with carriers to schedule pickups and deliveries, ensuring on-time shipments while minimizing transportation costs
- Utilized barcode scanning technology to track inventory movement accurately throughout the warehouse
- Implemented a system for tracking return merchandise authorizations (RMAs) to streamline the returns process
- Worked closely with customer service representatives to address customer inquiries regarding order status or shipment delays
- Collaborated with cross-functional teams such as purchasing, sales, and production planning to optimize supply chain operations
- Led a team of 6-8 associates in achieving daily productivity targets while maintaining high-quality standards
- Developed and maintained relationships with key suppliers to ensure timely delivery of goods
- Conducted regular audits of shipping documentation to ensure compliance with regulatory requirements
- Instituted safety protocols for handling hazardous materials, ensuring adherence to OSHA guidelines
Education
Associate's degree - Medical Billing & Coding
Heald College
Salinas, CA07-2013
High school diploma - undefined
San Benito High School
Hollister, CA06-2005
Skills
- Handling customers inquiries
- Receiving shipments
- Bilingual
- Math
- Palletization
- English
- Customer service
- Teamwork
- Labeling
- Pallet jack
- Basic math
- Materials handling
- Spanish
- Post office deliveries
- Parcel and letter sequencing
- Electronic scanner
- Mail collection
- Mail casing
- Reliability
Certification
Driver's License
Languages
Bilingual
Spanish
English
Timeline
City Carrier Assistant
USPS (United States Postal Service)
01.2026 - Current
Machine Operator
Olam Spices & Vegetables
07.2016 - 12.2025
Electronics Sales Associate/shipping and receiving/ Planogram Lead
Target
10.2008 - 12.2015
High school diploma - undefined
San Benito High School
Associate's degree - Medical Billing & Coding
Heald College