Juwaun Jermany
Paramount,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
City Carrier Assistant
United States Post Office
Los Angeles, CA
10.2023 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
Ecommerce Agent Support
SEE'S CANDIES
09.2021 - 12.2022
- I provide support to other customer service representatives with helpful information like company products and policies that help the representatives solve their problems
- I process order entries and adjustments, fulfill literature requests, track orders, create new accounts and complete required paperwork
- Remaining calm and courteous when handling escalated calls made from unsatisfied customers and filing claims for missing or damaged products
- I make outbound calls to customers in certain situations that pertain to their order not arriving because of a mistake by our shipping provider or an item that they ordered being out of stock.
Customer Service Representative
SEE'S CANDIES
10.2018 - 09.2021
- Handle 50+ calls daily with duties that include signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- I assist customers in choosing the most accurate products that are specific to a customer's needs
- I provide effective resolutions for all phone or email-related issues.
Education
NO DEGREE -
Long Beach City College
2018
Skills
- I am dependable and reliable
- First Level Support
- Customer Experience
- Customer Inquiries
- Customer Service and Assistance
- Im a quick study,
- Enjoy learning new things
- Active Listening
- Critical Thinking
- Microsoft Office
- a hard worker
Timeline
City Carrier Assistant
United States Post Office
10.2023 - Current
Ecommerce Agent Support
SEE'S CANDIES
09.2021 - 12.2022
Customer Service Representative
SEE'S CANDIES
10.2018 - 09.2021
NO DEGREE -
Long Beach City College
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