Erica Pendergrass

• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Operated vehicles and equipment to transport packages and mail pieces.
• Offered Type shipping products and postal services to customers.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Prepared and organized Type materials or mail for delivery.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Planned and cased mail in sequence of delivery for designated route.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.

No longer working At Department of Corrections to move to South Carolina

• Made rounds at specified intervals and conducted head counts and roll calls.
• Searched building and grounds, living quarters and work areas for contraband.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.
• Prepared, processed and maintained forms, reports, logs, records and activity journals.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Maintain custody and control of up to 80 inmates housed in any given security unit.
• Observed behavior of residents individually and in groups.
• Established positive working relationships and maintained boundaries with resident offenders.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Helped average of 200-300 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
• Mentored staff of 8-10 employees to enhance skills and achieve daily targets, using hands-on and motivational leadership
• Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.