Selena (Lex) Ayala
Cold Spring,NY
Summary
Dynamic sales professional with a proven track record at Herschel Supply Co, enhancing customer satisfaction and exceeding sales targets. Highly skilled in commuication and teamwork, adept at creating engaging shopping experiences and fostering customer loyalty. Demonstrated ability to improve retention rates and efficiently manage high-stress situations, contributing significantly to team success.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Herschel Supply
02.2023 - 01.2025
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Urban Outfitters, Inc.
02.2022 - 02.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
Front Desk Associate
Planet Fitness
08.2020 - 02.2021
- Maintained cleanliness and organization of front desk area.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined check-in and check-out processes for increased efficiency.
Education
Communications
SUNY, Purchase
Purchase, NYAssociate of Science - General Studies
Dutchess Community College
Poughkeepsie, NY05-2020
Skills
- Multi-tasking strength
- Working collaboratively with other sales
- Photoshop
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Content creation
- Microsoft Word
- Excellent written and oral communication skills
- Proven meeting sales quotas
- Meeting company goals
Timeline
Sales Associate
Herschel Supply
02.2023 - 01.2025
Sales Associate
Urban Outfitters, Inc.
02.2022 - 02.2023
Front Desk Associate
Planet Fitness
08.2020 - 02.2021
Communications
SUNY, Purchase
Associate of Science - General Studies
Dutchess Community College
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