Selena Boomer

• Develop and implement strategies to maximize customer uptime and satisfaction.
• Collaborate with cross-functional teams to ensure seamless communication and coordination.
• Provide technical direction and guidance to resolve customer issues and special requests.
• Represent the Volvo Truck and Mack Truck brands, maintaining confidentiality and adhering to company policies.

• Scheduled maintenance for transportation vehicles to minimize downtime and extend vehicle lifespan.
• Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
• Addressed questions, problems or requests for service or equipment.
• Handled emergency situations by rerouting drivers or arranging for additional resources as needed.

• Managed efforts to provide superior customer service, significantly improving satisfaction and loyalty.
• Addressed adherence concerns, reducing operational disruptions.
• Developed and implemented customer service protocols that improved overall engagement and streamlined issue resolution.
• Collaborated with cross-functional teams to enhance internal processes and improve service delivery.
• Addressed customer concerns with suitable solutions.
• Cultivated an encouraging workplace atmosphere, inspiring team members to reach performance targets.
• Connected with clients and developed strategies to achieve sales and customer service goals.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Maintained accurate inventory records to track stock levels and minimize costs.

• Analyzed data from surveys and assessments to identify trends or patterns among participants.
• Maintained records of attendance, participation, and other relevant information.
• Enhanced customer satisfaction ratings by resolving account issues efficiently.
• Managed and performed accounting functions in GAAP/SAP systems.
• Participated as a finance representative in project resolution processes.
• Analyzed financial records to uncover payment errors.
• Addressed and fixed financial inaccuracies efficiently.

• Safeguarded client and organizational data.
• Created an extensive database of diverse reports and fulfillment orders.
• Produced regular reports detailing orders from major accounts.
• Oversaw various accounts in both the US and Canada.
• Oversaw account management for different clients.