Selena Buckendorf
Escondido,CA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings as well as fast food. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Always keeping merchandise stocked and maintaining cleanliness .Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier and Floor Associate
Ace Hardware
Escondido, CA
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers on their projects and helped come up with solutions for obstacles they were facing
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs. As well as returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required. Including creating end caps as needed.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
House Cleaner
MD COMMERCIAL CLEANING
Oceanside, CA
06.2023 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Made sure house was spotless, reset and ready for new tenant to move in
Crewmember
Raising Cane's
Escondido, CA
08.2021 - 10.2023
- Certified trainer responsible for onboarding new staff to company standards and procedures.
- Managed transactions, responded to customer needs, and maintained a smooth workflow
- Executed tasks required for day-to-day meal preparation to maintain operational flow.
- Performed closing shifts efficiently, including: deep cleaning, machine disassembly and coordinated with coworkers in order to have a seamless closing
- Proven track record of keeping operations on track and customers happy with high-quality, efficient service
Clerical Assistant
JBL international
Oceanside, CA
06.2019 - 09.2019
- Seasonal part time job
- Ensured cleanliness and workshop organization.
- Prepared and maintained organized documentation by filing paperwork effectively.
- Managed inbound calls, ensuring prompt and professional communication.
- Coordinated order processing and packaging to ensure accurate delivery
Education
High school diploma - undefined
San Pasqual High School
Escondido, CASkills
- Clerical Experience
- Kitchen Experience
- Food Service
- Cleaning Experience
- Cashiering
- Hospitality
- Customer service
- Communication skills
- Basic math
- POS
- Cooking
- Culinary experience
Certification
Food Handler Certification
Timeline
Cashier and Floor Associate
Ace Hardware
06.2024 - Current
House Cleaner
MD COMMERCIAL CLEANING
06.2023 - 10.2023
Crewmember
Raising Cane's
08.2021 - 10.2023
Clerical Assistant
JBL international
06.2019 - 09.2019
High school diploma - undefined
San Pasqual High School