Summary
Overview
Work History
Education
Skills
Timeline
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Selena Chmielinski

Trenton,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Home Security Sales Advisor

Blue By ADT
10.2020 - 01.2022
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Cashier

Home Depot
10.2018 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Associate of Applied Science - Medical Billing AndCodind

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2021

Skills

  • Data Entry
  • Report Generation
  • Paperwork Processing
  • Complaint Resolution
  • Claims Processing
  • Medical Transcription
  • Multitasking and Organization
  • HIPAA Compliance Certification
  • Medical Billing
  • Customer Service
  • Payment Processing
  • Customer Assistance
  • POS Systems
  • ID Verification
  • Point of Sale Operation
  • Refund Handling
  • Written and Verbal Communication
  • Staff Training
  • Product Knowledge
  • Customer Relations
  • Strategy Development
  • Call Control
  • Sales Strategies
  • Active listening
  • Public speaking
  • Self-motivation

Timeline

Customer Service Representative

Teleperformance USA
01.2022 - Current

Home Security Sales Advisor

Blue By ADT
10.2020 - 01.2022

Cashier

Home Depot
10.2018 - 10.2021

Associate of Applied Science - Medical Billing AndCodind

Ultimate Medical Academy - Clearwater

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Selena Chmielinski