Selena Cook
Port Richey,Fl
Summary
Organized employee bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in customer service and having the ability to quickly learn new processes.
Overview
3
3
years of professional experience
Work History
Service Advisor/Detail Manager
Hyundai Of New Port Richey
Port Richey, Fl
09.2021 - 07.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Auto Detailer
03.2019 - 04.2020
- Octopus car wash, , Plant city , Fl
- Followed strict detailing procedures to complete consistent work and exceed customers' expectations
- Washed, waxed, and buffed exterior of vehicles
- Cleaned upholstery, rugs, and other surfaces using cleaning agents, applicators, and cleaning devices
- Inspected cars and read work orders to plan efficient detailing work
- Collaborated with co-workers to complete various tasks for customer satisfaction
- Cleaned service areas regularly to maintain a customer-ready appearance
- Used hand tools and power equipment to clean vehicle exterior.
Home Health Aide
Tampa, Fl
06.2017 - 08.2018
- Managed household chores through routine house cleaning, meal preparation, and laundry
- Supported patient health and mobility by guiding through a range of motion movements
- SC and exercises
- Administered medications or aided clients with self-administration
- Held friendly conversations with clients to offer companionship and emotional support
- Maintained confidentiality of patients' records
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation
- Remained calm and maintained professionalism during times of high emotional stress
- Transported clients to doctor's office, grocery store, and other essential errands.
Education
GED -
Fred K. Marchman Technical College
New Port Richey, FLSkills
- Efficient and Detail-Oriented
- Problem resolution
- Teamwork
- Time Management
- Multi Tasking
- Computer Skills
- Stress Management
Timeline
Service Advisor/Detail Manager
Hyundai Of New Port Richey
09.2021 - 07.2022
Auto Detailer
03.2019 - 04.2020
Home Health Aide
06.2017 - 08.2018
GED -
Fred K. Marchman Technical College
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