Selena Cook
Montgomery,AL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SYKES
01.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Inventory Specialist
RGIS Inventory Services
02.2020 - 07.2021
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
01.2015 - 06.2017
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Associate of Science - Computer And Information Systems Security
H. Councill Trenholm State Community College
Montgomery, AL05.2025
Skills
- Call Management
- Scheduling
- Appointment Scheduling
- Data Collection
- Paperwork Processing
- Information Security
Timeline
Customer Service Representative
SYKES
01.2021 - 11.2021
Inventory Specialist
RGIS Inventory Services
02.2020 - 07.2021
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
01.2015 - 06.2017
Associate of Science - Computer And Information Systems Security
H. Councill Trenholm State Community College
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