Selena Craig
Hagerstown,MD
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Clerk
Diagnostic Imaging Services
08.2023 - Current
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Managed incoming calls and correspondence professionally, ensuring timely responses to patients and colleagues alike.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Upheld strict confidentiality standards when handling sensitive patient or company information in both digital formats or hard-copy documents.
- Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
- Interacted with patients by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Retail Associate
TJ Maxx
10.2022 - 01.2023
- Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment
- Adheres to all operational, merchandise, and loss prevention standards
- Cross-trained to work in multiple areas of the store in order to support the needs of the business
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promoted credit and loyalty programs during customer interactions
- Accurately processed and prepared merchandise for the sales floor following company procedures and standards.
Retail Cashier
Christmas Tree Shops And That!
11.2019 - 01.2022
- Engaged customers in a courteous, helpful, and respectful manner, promptly and politely responded to customer inquiries and customer requests for support
- Processed customer transactions through the register and customer service desk
- Collected and processed payment from customer and enters into register system (includes applying coupons, providing change and receipts)
- Packaged customer purchases for removal from the store (includes wrapping, bagging)
- Ensured all items intended for purchase are identified and properly scanned
- Executed activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications).
Education
Bachelor of Arts - Exercise and Sports Science, Athletic Training
FROSTBURG STATE UNIVERSITY
High School Diploma - College Prep
Redeemer Classical Christian School
01.2018
Skills
- Record Preparation
- Data Management
- Records Management
- File Organization
- File Maintenance
- Word Processing
- Document Scanning
- Written Communication
- Telephone Reception
- Attention to Detail
- Microsoft Office Proficiency
Certification
CPR/AED Certified, 2023-04-23
Organizations
Delta Sigma Theta Sorority, Inc.
- Chapter President 2022 - 2023
- Programming Chair 2022 - 2023
Timeline
Office Clerk
Diagnostic Imaging Services
08.2023 - Current
Retail Associate
TJ Maxx
10.2022 - 01.2023
Retail Cashier
Christmas Tree Shops And That!
11.2019 - 01.2022
Bachelor of Arts - Exercise and Sports Science, Athletic Training
FROSTBURG STATE UNIVERSITY
High School Diploma - College Prep
Redeemer Classical Christian School
CPR/AED Certified, 2023-04-23
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