Selena Duran
Las Vegas,NV
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (WFH)
CVS Caremark
Las Vegas, Nevada
08.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Fostered positive relationships with customers, enhancing overall service experience.
- Managed documentation of customer communications while safeguarding patient data privacy.
- Verified member claim history to maintain accurate tracking of benefit maximums, out-of-pocket costs, and coinsurance/deductible.
- Handled member requests by initiating appeals, starting prior authorizations, and managing mail order inquiries.
- Collaborated effectively with colleagues using Microsoft Teams and Outlook to ensure seamless communication and task coordination.
- Demonstrated strong verbal and written communication skills while multitasking in a fast-paced environment.
- Utilized multiple screens and various software applications to enhance efficiency in customer service operations.
- Facilitated payment processing via Semafone, ensuring secure debit and credit transactions.
- Enhanced expertise from Caremark commercial to CarelonRX commercial/Medicaid to support members with prescription benefits.
- Reached out to providers and retail pharmacies to address inquiries and resolve issues.
- Processed electronic requests for new prescriptions to providers upon member request, enhancing service efficiency.
Room Stylist
The Cosmopolitan Hotel and Casino
Las Vegas, NV
03.2017 - 06.2022
- Managed multiple tasks simultaneously while providing excellent customer service.
- Advised clients on proper care techniques for garments and accessories.
- Trained junior staff members in styling techniques and customer service standards.
- Maintained a positive and professional demeanor to enhance guest experiences and deliver exceptional service.
- Delivered consistent room styling excellence by thriving under pressure during peak operational periods.
- Demonstrated calm and effective multitasking under time constraints to meet stylistic goals.
- Executed room styling tasks independently while contributing to team objectives.
- Monitored room conditions and communicated repair requirements to maintain high standards.
- Prepared rooms to be spotless and welcoming, ensuring guest satisfaction from the moment they arrived.
- Completed cleaning and sanitation duties following established room classification guidelines.
- Operated cleaning equipment and sanitized rooms in accordance with health and safety regulations.
Education
High School Diploma -
Canyon Springs Highschool
Las Vegas, NV06-2015
Skills
Conflict resolution
putting people first
Empathetic and courteous
Strong communication
Customer support
Multitask
Active listening
Phone and email support
Patience
Organize
Quality assurance and compliance
Time management
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative (WFH)
CVS Caremark
08.2023 - Current
Room Stylist
The Cosmopolitan Hotel and Casino
03.2017 - 06.2022
High School Diploma -
Canyon Springs Highschool