Kennedy Owens
Clarksville,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (WFH)
Walmart
Clarksville, TN
10.2023 - Current
- Take inbound calls, Write Oracle tickets for each call, Update MISSING PAYMENT SPREADSHEET, LOOK UP ORDERS/ label codes for orders
Caregiver
Senior Solutions Home Health
Clarksville, TN
03.2023 - 07.2023
- Household work, Cooking, Helping with daily life needs
Call Center Representative
CBE Companies
Clarksville, TN
02.2023 - 07.2023
- Taking inbound/outbound calls, Fraud department for Verzion.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Dental Assistant
Roth Staffing
Nashville, TN
12.2022 - 02.2023
- Dentures, Extractions, Full mouth Extractions, Setting rooms up, Answering phone, Scheduling appointments, Insurance
Dental Assistant
OSI
Nashville, TN
04.2021 - 12.2022
- Setting Up Treatment Rooms, CONSULTATION WITH PATIENTS, Signing consent forms, 4handed dentistry, Sterilization, Breaking down treatment rooms, Answering phones
Customer Service Representative/Call Center
Express Employment Professionals
Nashville, TN
11.2020 - 03.2021
- Manage large amounts of inbound and outbound calls in a timely manner, Identify customers' needs, clarify information, and provide solutions or alternatives
Payroll Clerk/Data Entry Administrator
L1-Logistics
Nashville, TN
08.2016 - 07.2019
- Processed and issued paychecks and earnings statements.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Performed reconciliation of payroll accounts on a regular basis.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Calculated employee leave time by comparing available hours against listed hours.
- Tracked employee vacation, personal and sick leave earnings and use.
- Established employee payroll files and updated existing files with new information.
Education
College Degree in Dental Assisting -
Tennessee College of Applied Technology-Nashville
04.2021
Skills
- Dental receptionist
- Eaglesoft
- Dentrix
- X-Ray
- CPR
- Microsoft Excel
- ADP
- Workday
- Chairside assisting
- Scheduling
- Inbound and Outbound Calling
- Account Updating
- Complaint Resolution
- Spreadsheets
Certification
- CPR Certification
- X-Ray Certification
- Nitrous Oxide Certification
- Registered Dental Assistant
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative (WFH)
Walmart
10.2023 - Current
Caregiver
Senior Solutions Home Health
03.2023 - 07.2023
Call Center Representative
CBE Companies
02.2023 - 07.2023
Dental Assistant
Roth Staffing
12.2022 - 02.2023
Dental Assistant
OSI
04.2021 - 12.2022
Customer Service Representative/Call Center
Express Employment Professionals
11.2020 - 03.2021
Payroll Clerk/Data Entry Administrator
L1-Logistics
08.2016 - 07.2019
College Degree in Dental Assisting -
Tennessee College of Applied Technology-Nashville