Telisha Scarbrough
Niagara Falls,NY
Summary
Resourceful and detail-oriented receptionist with 10+ years of experience in customer service, administrative roles, and healthcare settings. Proficient in medical billing, insurance verification, and dental receptionist duties. Possesses a strong background in providing exceptional patient care and hospitality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
Niagara Falls, NY
- Current
- Work from home
- Customer service
- Answering incoming calls
In Home Caregiver
A care for rose
Niagara Falls, NY
08.2023 - Current
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
- Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
CNA - Certified Nursing Assistant
Northgate Health and Rehabilitation Center
North Tonawanda, NY
06.2023 - 01.2024
- Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted in transferring patients from beds to wheelchairs or other mobility devices
CNA - Certified Nursing Assistant
Care Stat Staffing
Buffalo, NY
02.2022 - 04.2023
- Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted in transferring patients from beds to wheelchairs or other mobility devices
CNA - Certified Nursing Assistant
Kaleida Health
Buffalo, NY
03.2020 - 10.2021
- Provided for residents' physical and emotional needs
- Worked in a nursing home
Certified Nursing Assistant
Our Lady of Peace
Lewiston, NY
11.2019 - 03.2020
- Training classes to become A Certified Nursing Assistant
Receptionist
Spectrum
Cheektowaga, NY
06.2019 - 10.2019
- Greeted all patients
- Checked in/out patients
- Took phone calls, took messages
- Alliance family dental August 2016 to February 2019
Front Desk Receptionist
alliance family dental
Niagara Falls, NY
09.2017 - 01.2019
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
Customer Service Representative
Firstsource Advantage LLC
Amherst, NY
05.2015 - 08.2016
- Conducted customer service surveys
- Resolved customer issues
Receptionist
Aspire Family Dental
Niagara Falls, NY
02.2014 - 01.2015
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
Receptionist
Council Opticians
Niagara Falls, NY
04.2009 - 01.2014
- Greeted all patients
- Checked in/out patients
- Scheduled appointments
- Took phone calls, took messages
- Checked insurance information
- Organized and processed medical histories, mail and medical forms
- Made copies and scanned documents
- Ordered prescriptions when appropriate
Education
12th grade - undefined
Niagara Falls High School
Niagara Falls, NY06.2006
Skills
- Medical Billing
- Microsoft
- Customer Service (10 years)
- Insurance Verification
- Receptionist (10 years)
- (10 years)
- Caregiving
- Dental Receptionist
- Hospitality Experience (5 years)
Certification
- Driver's License
- CNA
Timeline
In Home Caregiver
A care for rose
08.2023 - Current
CNA - Certified Nursing Assistant
Northgate Health and Rehabilitation Center
06.2023 - 01.2024
CNA - Certified Nursing Assistant
Care Stat Staffing
02.2022 - 04.2023
CNA - Certified Nursing Assistant
Kaleida Health
03.2020 - 10.2021
Certified Nursing Assistant
Our Lady of Peace
11.2019 - 03.2020
Receptionist
Spectrum
06.2019 - 10.2019
Front Desk Receptionist
alliance family dental
09.2017 - 01.2019
Customer Service Representative
Firstsource Advantage LLC
05.2015 - 08.2016
Receptionist
Aspire Family Dental
02.2014 - 01.2015
Receptionist
Council Opticians
04.2009 - 01.2014
Customer Service Representative
TTEC
- Current
12th grade - undefined
Niagara Falls High School