Selena Emarthle
Veterans Claim Examiner
Muskogee ,OK
Summary
Professional with strong analytical skills, thorough knowledge of State and Federal laws, policies, and consistent track record of identifying and resolving complex claims. Valued team player with strong focus on collaboration and results, adaptable to evolving work environments. Known for reliability, problem-solving abilities, and effective communication with stakeholders.
Overview
20
20
years of professional experience
Work History
Veterans Claim Examiner
Department of Veterans Affairs
05.2017 - Current
- Analyzed and reviewed claims for accuracy and compliance with federal regulations to assist in the adjudication determination of eligibility and benefits.
- Served as a mentor to newly hire examiners, sharing expertise and providing guidance on best practices within the field of claims examination, as it pertains to federal laws, policies,and procedures.
- Handled sensitive information with discretion, ensuring confidentiality of personal details for claimants throughout the claims examination process while enhancing customer service satisfaction.
- Communicated laws, policies,and procedures in complex claims, providing accurate information on claim status, while ensuring timely resolution of veteran inquiries.
- Collaborated with stakeholders to provide clarity of claim information and resolve discrepancies.
- Initiates to streamline communication between departments regarding claims status updates as well as improving increased efficiency in claim review adjudication.
Head Start Family Advocate
Muskogee County Head Start
07.2005 - 05.2017
- Facilitated family engagement through needs assessments and individualized support plans
- Coordinated access to community resources and services for families
- Developed and delivered workshops on child development and parenting strategies
- Collaborated with multidisciplinary teams to align services with family goals
- Mentored new staff on advocacy techniques and best practices in family support
- Implemented outreach initiatives to increase program enrollment and participation
- Evaluated family progress towards goals, adjusting strategies as needed
- Developed strong partnerships with local organizations that offer supportive services to low-income families, increasing resource availability for Head Start participants.
- Maintained knowledge of current federal, state, and local regulations governing Head Start programs to ensure compliance with all requirements.
- Advocated for policy changes to enhance support for low-income families
- Collaborated with interdisciplinary teams to develop and implement individualized family partnership agreements, ensuring targeted support for each family.
- Provided crisis intervention services to families experiencing challenges such as homelessness or domestic violence, connecting them with necessary resources for safety and wellbeing.
- Monitored child attendance records closely, addressing concerns about absenteeism through direct communication with parents.
- Assisted families in accessing community resources for housing, healthcare, and employment opportunities to promote selfsufficiency.
- Conducted comprehensive assessments of family needs and strengths, developing tailored action plans to address identified areas of concern.
- Coordinated volunteer opportunities for parents within the classroom setting, enhancing their connection to their child''s educational experience.
- Provided ongoing training opportunities for parents related to early childhood development best practices.
- Managed a caseload of Head Start families efficiently and effectively, ensuring timely completion of required tasks and thorough follow-up on identified areas for support.
Education
Bachelor of Arts - Education
Bacone College
Muskogee, OK05-2005
Skills
- Verbal communication
- Critical thinking
- File and record management
- Sourcing and compiling information
- Data verification
- Policy interpretation
- Investigative skills
- Computer skills
- Decision-making
Timeline
Veterans Claim Examiner
Department of Veterans Affairs
05.2017 - Current
Head Start Family Advocate
Muskogee County Head Start
07.2005 - 05.2017
Bachelor of Arts - Education
Bacone College