Selena Gadison
Oklahoma City,OK
Summary
Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand with strong knowledge of Human Resources principles.
Overview
10
10
years of professional experience
Work History
HR Generalist
WhyHR
08.2023 - 08.2023
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Performed budget analysis to control expenditures and predict future budget needs.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
HR Business Partner Coordinator
JB Hunt
03.2020 - 07.2023
- Traveled to 5+ field locations and led Open Enrollment events to promoteand encourage benefit enrollment.
- Travel to field locations every quarter to ensure compliant practices arefollowed.
- Streamlined HR efficiencies, coordinated new hire orientations andprovided onboarding and training for 100+ new employees.
- Conducted outplacement counseling and exit interviews within two separate business units that equals 1,000+ employees.
- Led multiple PowerPoint training presentations to leadership covering proper processing of corrective actions, employee relation cases, and terminations.
- Provide support for various human resources functions and common transactions, including staffing, compensation, benefits, training,employee relations, terminations, and performance management.
- Promoted from Customer Experience Support (3/2020-7/2021) to HR Service Center Representative (7/2021-6/2022) to current role (6/2022-present) all within two years
Leasing Professional
TESCO Properties
07.2019 - 03.2020
- Processed applications and lease agreements by conducting rental history, credit check and background check on 100+ applicants.
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing markets.
- Improved leasing performance through creative campaigns, continuous outreach and social media presence
Customer Service Representative
Walmart
11.2017 - 07.2019
- Received 5+ awards for providing accurate and excellent service within specific metrics.
- Cross-trained and provided backup support to new hires.
- Analyzed and collected customer information to prepare product or service reports
Assistant Store Manager
Casual Male XL
05.2017 - 11.2017
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coordinated with upper management to set specific and actionable goals based on established KPIs.
- Taught loss prevention practices and policies to minimize shrink which lowered from 5% to 2%.
- Assisted in recruiting processes, hiring and retaining top talent
Customer Service Advocate
Verizon Wireless
12.2015 - 05.2017
- Earned Most Balanced Performer in June 2016, Went from Customer Specialist to Customer Advocate within three months.
- Assisted with mentoring new employees during and after training.
- Achieved high sales percentage with consultative, value-focused customer service approach, maintained revenue streams by exhausting every option before offering refunds on escalated calls
Customer Service Manager
Walmart
12.2013 - 01.2015
- Promoted to Customer Service Manager after 1 year.
- Trained and regularly mentored 10+ associates on performance-oriented strategies and customer service techniques.
- Supervised 10+ employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Developed detailed plans based on broad guidance and direction.
Education
Master of Science - Social Work
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2027
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH11.2022
Skills
- Client Advocacy
- Negotiation
- Knowledge of medical and psychiatric terminology
- Team Collaboration
- Systems Analysis
- Investigative Approach
- Remote Office Availability
- Salesforce CRM
- Call center experience
- Performance Improvement
- Hiring and Onboarding
- Proficient in HRIS software such as: Workday, ADP, Paycom, Paylocity,and Paychex
- Proficient in Microsoft Word,Microsoft PowerPoint, Microsoft365/Dynamics, and Microsoft Excel
Websites
Timeline
HR Generalist
WhyHR
08.2023 - 08.2023
HR Business Partner Coordinator
JB Hunt
03.2020 - 07.2023
Leasing Professional
TESCO Properties
07.2019 - 03.2020
Customer Service Representative
Walmart
11.2017 - 07.2019
Assistant Store Manager
Casual Male XL
05.2017 - 11.2017
Customer Service Advocate
Verizon Wireless
12.2015 - 05.2017
Customer Service Manager
Walmart
12.2013 - 01.2015
Master of Science - Social Work
Oklahoma State University - Oklahoma City
Bachelor of Science - Business Administration
Southern New Hampshire University
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