Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Garcia

Katy,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TeleDirect Call Center
Sacramento, California
06.2017 - 02.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Lead Teller

Wells Fargo
Houston, TX
02.2013 - 02.2015
  • Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Education

High School Diploma -

Westchester Academy
Houston, TX
01-2011

Skills

  • Call Management
  • Scheduling
  • Data Entry
  • Complaint resolution
  • Inbound and Outbound Calling
  • Critical Thinking
  • Adaptive team player
  • High-energy attitude

Timeline

Customer Service Representative

TeleDirect Call Center
06.2017 - 02.2021

Lead Teller

Wells Fargo
02.2013 - 02.2015

High School Diploma -

Westchester Academy
Selena Garcia