Mayded Garcia
Pembroke,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Assistant/Corporate Secretary
Robeson Health Care Corporation
Pembroke
12.2024 - 03.2025
- Conducted new hire orientations and onboarding processes for incoming employees.
- Updated employee database with changes in job title, salary information or contact details.
- Assisted with planning, organizing and coordinating company events.
- Searched employee files to obtain information for authorized persons and organizations.
Customer Service Representative
North Carolina Insurance Services
Red Springs, NC
07.2017 - 04.2023
- Resolved customer issues swiftly to enhance satisfaction and encourage repeat business.
- Effectively managed high call volumes while maintaining professionalism and meeting performance targets.
- Calmly diffused tense situations, ensuring a positive experience for all parties involved.
- Processed payments securely and addressed billing inquiries with precision.
- Fostered strong customer relationships through tailored support and assistance.
Waitress Trainee
East Wind Chinese Restuarant
Pembroke, NC
06.2016 - 06.2017
- Ensured dining areas were clean and set up for each shift according to established standards.
- Completed assigned tasks within designated timeframes.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
Purnell Swett High School
Pembroke, NC06-2013
Skills
- Call Management
- Data Entry
- Report Generation
- Inbound and Outbound Calling
Certification
- Notary Public
Languages
English
Professional
Spanish
Professional
Timeline
Human Resources Assistant/Corporate Secretary
Robeson Health Care Corporation
12.2024 - 03.2025
Customer Service Representative
North Carolina Insurance Services
07.2017 - 04.2023
Waitress Trainee
East Wind Chinese Restuarant
06.2016 - 06.2017
High School Diploma -
Purnell Swett High School