Selena Gragg
South Salem
Summary
Highly productive and efficient professional with a proven ability to complete tasks swiftly and accurately. Possess specialized expertise in order management, customer service, and time management. Excel in clear communication, adaptability, and problem-solving, consistently ensuring smooth order processing and exceptional customer satisfaction.
Overview
2
2
years of professional experience
Work History
To-Go Specialist
Olive Garden Restaurant
Chillicothe
2024.08 - Current
- Accurately received and processed to-go orders via phone, online platforms, and in-person, ensuring timely and precise order preparation.
- Verified orders for completeness and quality before handoff to ensure customer satisfaction and minimize errors.
- Maintained clear and professional communication with guests regarding order status, wait times, and any special requests.
- Handled payments, issued receipts, and processed refunds or adjustments as needed while following company policies.
- Packaged food and beverages securely and in compliance with safety and brand standards to preserve food quality during transit.
- Managed high-volume order flow efficiently, especially during peak hours, while maintaining attention to detail.
- Coordinated with kitchen staff to ensure prompt preparation and delivery of orders.
- Kept to-go area clean, organized, and fully stocked with necessary supplies such as containers, utensils, and condiments.
- Delivered exceptional customer service, resolving concerns quickly and professionally to ensure repeat business.
- Maintained accurate knowledge of menu items, specials, and allergens to assist guests effectively.
Restaurant Hostess
Olive Garden Restaurant
Chillicothe
2023.06 - Current
- Resolved customer concerns with professionalism and a positive demeanor, ensuring guest satisfaction and retention.
- Effectively upsold appetizers, beverages, and desserts to enhance the guest experience and increase sales.
- Greeted guests promptly, gathered necessary information, and managed seating arrangements or waitlists efficiently.
- Supported servers by refilling beverages, clearing tables, and ensuring a smooth dining experience for guests.
- Delivered exceptional customer service in-person and via phone, contributing to positive guest interactions and reviews.
- Consistently recognized by management for outstanding service and commitment to guest satisfaction.
- Followed all restaurant safety guidelines and operational procedures to maintain a secure and compliant work environment.
- Assisted team members by delivering food, beverages, and bussing tables during high-volume periods.
- Fostered strong working relationships with both front-of-house and kitchen staff to ensure cohesive team operations.
- Maintained cleanliness and readiness of dining and service areas through regular inspections and setup checks.
- Conducted restroom checks to replenish supplies, perform light cleaning, and dispose of waste to uphold hygiene standards.
Education
Some College (No Degree) - Education
Ohio University
Chillicothe, OHSkills
- Exceptional interpersonal and communication skills
- Conflict resolution and problem-solving
- Positive and professional guest interaction
- Active listening and attention to detail
- Knowledge of food safety and sanitation guidelines
- Order accuracy and time management
- Multitasking in high-volume environments
- Adaptability and flexibility in fast-paced settings
- Dependable and team-oriented work ethic
Timeline
To-Go Specialist
Olive Garden Restaurant
2024.08 - Current
Restaurant Hostess
Olive Garden Restaurant
2023.06 - Current
Some College (No Degree) - Education
Ohio University