Selena Guerrero Salas
1201 Sandpiper Ave Apt 4 McAllen
Overview
12
12
years of professional experience
Work History
Customer Service Representative
General Dynamics IT
02.2025 - Current
- Full time- 40hrs
- Information line for United States Citizen and Immigration Services. Provided case status for pending applications such as I-90, I-130, I-485, N400, etc.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
TTEC
10.2024 - 01.2025
- Full time- 40 hrs
- Contact center for Bank Of America. Assisted customers in navigating online banking, understanding their balance, and filing claims.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Merchandise Associate
Home Goods
07.2024 - 12.2024
- Part time- 20 hrs
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Crime Victim Liaison
Edinburg Police Department
05.2023 - 06.2024
- Full time- 40 hrs
- Served as the primary point of contact, fostering strong relationships with crime victims of the City of Edinburg.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Code Enforcement Officer
City of McAllen
06.2021 - 08.2022
- Full time- 40hrs
- Improved community safety by conducting thorough inspections and identifying code violations in residential and commercial properties.
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
Front Desk Receptionist
TruFit Gym
02.2021 - 05.2021
- Part time- 20 hrs
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Therapeutic Support Specialist
Benchmark Family Services
08.2020 - 12.2020
- Full time- 40 hrs
- Case management for fostered children.
- Advocated on behalf of clients within the community, connecting them with essential resources for ongoing support and success.
Emergency Communications Officer
McAllen Police Department
09.2018 - 08.2020
- Full time- 40 hrs
- Improved communication between first responders and the public by providing accurate information during high-pressure situations.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
Appliance Sales Specialist
The Home Depot
05.2015 - 10.2018
- Full time- 40hrs
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Cashier
Taco Palenque
12.2017 - 01.2018
- Seasonal- 20 hrs
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Brand Representative
Hollister
10.2016 - 01.2017
- Seasonal- 15hrs
- Completed floorsets, filled floor, and rang up customers.
- Enhanced sales performance through effective communication of product features and benefits.
Hostess
Costa Messa Restaurant
05.2013 - 05.2015
- Part time- 20hrs
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Sears
10.2014 - 01.2015
- Seasonal- 20hrs
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12-2019
High School Diploma -
PSJA High School
San Juan, TX05-2014
Skills
- Data entry
- Information confidentiality
- Advocacy
- Case management
- Attention to detail
- Enforcement
Languages
Spanish
English
Timeline
Customer Service Representative
General Dynamics IT
02.2025 - Current
Customer Service Representative
TTEC
10.2024 - 01.2025
Merchandise Associate
Home Goods
07.2024 - 12.2024
Crime Victim Liaison
Edinburg Police Department
05.2023 - 06.2024
Code Enforcement Officer
City of McAllen
06.2021 - 08.2022
Front Desk Receptionist
TruFit Gym
02.2021 - 05.2021
Therapeutic Support Specialist
Benchmark Family Services
08.2020 - 12.2020
Emergency Communications Officer
McAllen Police Department
09.2018 - 08.2020
Cashier
Taco Palenque
12.2017 - 01.2018
Brand Representative
Hollister
10.2016 - 01.2017
Appliance Sales Specialist
The Home Depot
05.2015 - 10.2018
Cashier
Sears
10.2014 - 01.2015
Hostess
Costa Messa Restaurant
05.2013 - 05.2015
Criminal Justice
The University of Texas Rio Grande Valley
High School Diploma -
PSJA High School
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