Selena Hernandez
Dade City,FL
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Looking to transition into a new field where these transferable skills can contribute to team success and overall efficiency.
Overview
4
4
years of professional experience
Work History
Team Lead
Panera Bread
Zephyrhills, FL
08.2022 - Current
- Supervised daily operations to ensure high-quality customer service and product standards.
- Trained and mentored team members to enhance performance and foster a collaborative environment.
- Implemented process improvements that streamlined workflows and increased overall efficiency.
- Managed inventory levels to minimize waste while ensuring availability of fresh products.
- Resolved customer inquiries and complaints promptly, maintaining positive brand reputation.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Receptionist
The Legacy at Highwoods Perserve
Tampa, FL
06.2023
- Greeted visitors and directed them to appropriate departments, enhancing guest experience.
- Managed multi-line phone system, routing calls efficiently to ensure timely communication.
- Scheduled appointments and coordinated meeting rooms for staff and clients, optimizing office logistics.
- Maintained accurate records of incoming and outgoing correspondence for effective tracking.
- Assisted in administrative tasks, including filing and data entry, ensuring organizational efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Pasco High School
Dade City, FL05-2023
Skills
- Workplace safety
- Employee training
- Teamwork and collaboration
- Customer focus
- Telephone skills
- Organization skills
- Fast Learner
Timeline
Receptionist
The Legacy at Highwoods Perserve
06.2023
Team Lead
Panera Bread
08.2022 - Current
High School Diploma -
Pasco High School