SELENA HIDALGO
San Antonio
Summary
Operational leader with 8+ years of experience supporting regulated environments through control design, issue tracking, and enterprise reporting. Background includes managing contractual, insurance, third-party, and regulatory obligations across complex service organizations, building scalable processes from the ground up, and translating compliance requirements into practical business operations. Known for sound judgment, cross-functional collaboration, and providing leadership with clear visibility into exposure, remediation status, and operational performance.
Overview
10
10
years of professional experience
Work History
VP of Administration
ATHRA SYSTEMS
San Antonio
01.2023 - 11.2025
- Held primary responsibility for operational controls, compliance obligations, and reporting structures across multiple regulated behavioral health entities during early-stage growth.
- Identified operational, regulatory, and financial exposure through standardized workflows, documentation controls, and monitoring checkpoints.
- Designed enterprise reporting and dashboards providing leadership visibility into deadlines, compliance status, control effectiveness, and remediation progress.
- Executed implementation plans for externally selected vendors, coordinating system transitions, access controls, and operational continuity.
- Managed procurement and lifecycle administration of malpractice and commercial insurance coverage, including a newly launched IOP.
- Coordinated commercial payer enrollment through third-party vendors and executed payer participation agreements.
- Served as primary liaison between ownership, clinical leadership, vendors, and external partners.
- Management Services Organization (Startup)
Operations Manager
SOUTHTOWN PSYCHIATRY
San Antonio
01.2016 - 01.2023
- Managed day-to-day operations for a multi-provider clinical practice.
- Administered contract performance, reporting, and documentation obligations.
- Built tracking systems for deliverables and deadlines.
- Supported issue resolution and service recovery.
- Dba Crosstown Mental Health
Licensed Clinical Social Worker
KERRVILLE STATE HOSPITAL
Kerrville
- Helped establish and operationalize a new NGRI discharge unit.
- Coordinated outpatient discharge planning to mitigate risks.
- Provided clinical reports and testimony to judges.
Forensic Psychosocial Rehabilitation Specialist
INTEGRAL CARE
Austin
- Served as first clinician in a county forensic pilot program.
- Provided comprehensive forensic case management.
- Completed clinical documentation and ICD-10 coding.
- Appointed as representative payee by SSA.
- Travis County Mental Health Authority
Education
Master of Science - Administrative Leadership in Social Work
Texas State University
San Marcos, TXSkills
- Control Design and Monitoring
- Issue Identification and Remediation Tracking
- Enterprise Reporting and Dashboards
- Third-Party and Vendor Coordination
- Insurance and Exposure Management
- Contract Administration and Governance
- Regulatory Compliance Support
- Cross-Functional Partnership
Timeline
VP of Administration
ATHRA SYSTEMS
01.2023 - 11.2025
Operations Manager
SOUTHTOWN PSYCHIATRY
01.2016 - 01.2023
Licensed Clinical Social Worker
KERRVILLE STATE HOSPITAL
Forensic Psychosocial Rehabilitation Specialist
INTEGRAL CARE
Master of Science - Administrative Leadership in Social Work
Texas State University