Selena Hosein
Pompano Beach,FL
Summary
Skilled in assisting physicians, nurses and other allied health professionals in providing high-quality care to patients. Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel . Bringing 7 years of experience meeting customer needs via communication roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Sports And Orthopedic Center
Coral Springs, FL
03.2021 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Medical Receptionist
South Florida Women's Health Associates
Deerfield Beach, FL
10.2020 - 03.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
EMT Intern
Broward College
Pompano Beach, FL
08.2020 - 12.2020
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Communicated with lucid patients to gather incident and medical history information.
Patient Care Coordinator
Holy Cross Health
Fort Lauderdale, Fl
05.2023 - 04.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Medical Assistant
Holy Cross Health
Fort Lauderdale, FL
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Emergency Medical -
Broward College
Fort Lauderdale, FLAssociate Degree in Nursing -
Broward College
Fort Lauderdale, FL12.2026
High School Diploma -
Coconut Creek High School
Coconut Creek, FL05.2015
Skills
- First Aid/CPR
- Pre operative care
- Post operative care
- Communications
- Patient Assessments
- Direct Patient Care
- Medical Records Management
- Putting in orders
- Team management
- Customer service
- Patient Management
- EMR / EHR
- Shift Scheduling
- Microsoft Office
- Check-In and Check-Out Procedures
- Vital signs monitoring
- Medical Terminology
- Clinical Documentation
- Data Entry
- Medical supply inventory
- Simple dressings
Certification
- First Aid/CPR Certified (04/19/24-04/19/26)
- Emergency Medical Technician
- CCMA (Certification # Q5F6X5M2 11/10/24-11/10/26)
Timeline
Medical Assistant
Holy Cross Health
05.2024 - Current
Patient Care Coordinator
Holy Cross Health
05.2023 - 04.2024
Medical Receptionist
Sports And Orthopedic Center
03.2021 - 04.2023
Medical Receptionist
South Florida Women's Health Associates
10.2020 - 03.2021
EMT Intern
Broward College
08.2020 - 12.2020
Emergency Medical -
Broward College
Associate Degree in Nursing -
Broward College
High School Diploma -
Coconut Creek High School