ASHLEY MCDONALD
Tuscumbia,AL
Summary
Highly-motivated employee with desire to take on new challenges. Possesses a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Medplus Florence
Florence, AL
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Calculated and collected insurance and general visit co-pays
- Kept detailed patient records, both physical and digital copies, in neat order
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Function Lead
Walgreens
Miramar, FL
04.2018 - 09.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Developed strategies to increase team productivity and improve customer service levels
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement
- Trained new staff in relevant processes and procedures
- Resolved escalated customer complaints or queries promptly and efficiently
- Ensured compliance with company policies and procedures throughout the team
- Monitored team performance against targets, taking corrective action where necessary
- Supported the manager in developing plans for future projects, initiatives, and objectives
- Collaborated with other departments to develop effective solutions that meet customer needs
- Identified opportunities for process improvements, implementing changes when required
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them
- Created detailed reports on team activities as requested by management
- Motivated staff through positive reinforcement techniques
- Maintained accurate records of employee attendance and task completion times
- Analyzed data from various sources to identify trends or patterns in customer behavior
- Delegated tasks appropriately according to individual skill sets.
- Created and implemented an audit report to track the flow of points and cash rewards in excess of six million dollars
Clinical Customer Care Advisor
Walgreens
Muscle Shoals, AL
11.2013 - 04.2018
- Held regular one-on-one coaching sessions with staff members to encourage personal development
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized
- Delegated daily tasks to team members to optimize group productivity
- Monitored team progress and enforced deadlines
- Collaborated with management team to implement new work procedures or policies
- Fostered positive employee relationships through communication, training, and development coaching
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency
- Conferred with other supervisors to coordinate operations and activities within or between departments
- Helped mitigate and resolve data issues by analyzing the situation and implementing appropriate solutions
- Maintained a positive working relationship with fellow staff and management
- Displayed strong telephone etiquette, effectively handling difficult calls
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Analyzed key performance indicators to identify effective strategies
- Worked closely with human resources to support employee management and organizational planning
- Answered customer inquiries over the phone and via email
- Provided accurate, valid, and complete information to customers
- Resolved customer complaints promptly and professionally
- Built sustainable relationships of trust through open communication with customers
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints
- Assisted customers in navigating through website features and functions to locate desired information or products
- Ensured compliance with company policies regarding privacy laws and data protection regulations
- Processed orders accurately and efficiently according to established procedures
- Performed administrative duties such as filing paperwork, maintaining records, and updating databases
- Participated in team meetings to discuss strategies for improving customer satisfaction levels
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Muscle Shoals, AL
03.2012 - 11.2013
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit
- Counted money in cash drawer at the beginning of the shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits, or change due to customers
- Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors
- Ensured compliance with all safety regulations within the store environment
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Performed other duties as assigned by management.
Janitor
Affordable Floor Care
Sheffield, AL
01.2011 - 03.2012
- Requisitioned supplies or equipment for cleaning and maintenance duties
- Completed routine maintenance checks, notifying management of needed repairs
- Followed company uniform, performance, and security policies with every job
- Polished windows, glass partitions, or mirrors using sponges or squeegees
- Kept business entrances clean, tidy, and professional in appearance
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters, and mirrors.
Education
Associate of Science - Social Work
Northwest Shoals Community College
Muscle Shoals, AL12.2021
High School Diploma -
Colbert Heights High School
Tuscumbia, AL05.2009
Skills
- Task Delegation
- Project Planning
- Issue Research
- Content Management Expertise
- Idea Development and Brainstorming
- Process Improvement
- Experience in Leadership
- Process Analysis
- Data Analysis
- Organization
- Maintenance and Repair
- Excellent Communication
- Clerical Support
- Data Management
- Attention to Detail
- Analytical and Critical Thinking
- Recordkeeping
- First Aid/CPR
- Editing
- Excellent Spelling Skills
- Creative Writing
- Typing Skills at 50 WPM
References
- Shayla Harris, Muscle Shoals, AL, 256-443-6518
- Steven Herring, Florence, AL, 256-740-9217
- Ash Baines, virgil.ash.baines@gmail.com, 860-836-3965
- Beth Medved, bethanymedved@gmail.com, 720-545-8929
Creative Writing
In my spare time, I enjoy engaging with a group of creative writers in which we create characters and stories that interact with one another. I write a variety of genres but most enjoy fantasy writing. I have been involved in this hobby since I was young and have been writing since I was eleven years old.
Hobbies
- In my spare time I enjoy creative writing as a hobby and am engaged with a group of other creative writers. We create in-depth storylines, characters and universes. I write in a variety of genres but most enjoy fantasy writing. This is a hobby I've been involved in since I was very young and I have been writing since I was eleven years old.
- I am involved with a group of Renaissance reenactors, responsible for setting up the Florence Renaissance Faire that is held every October in Florence, Alabama.
- I am an avid reader and video game enthusiast. I primarily read books and play games that have fantasy or horror elements.
Timeline
Medical Receptionist
Medplus Florence
11.2023 - Current
Function Lead
Walgreens
04.2018 - 09.2023
Clinical Customer Care Advisor
Walgreens
11.2013 - 04.2018
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2012 - 11.2013
Janitor
Affordable Floor Care
01.2011 - 03.2012
Associate of Science - Social Work
Northwest Shoals Community College
High School Diploma -
Colbert Heights High School