Summary
Work History
Education
Skills
Timeline
Intern

Itza Ritchie

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Charlestown,IN

Summary

Bilingual Medical Receptionist with over 4 years of experience in medical office. Excellent skills managing complex appointment system to maximize revenues.

Work History

Medical Receptionist

Family Health Centers
Jeffersonville, IN
03.2017 - Current
  • Managed master calendar and scheduled appointments for 7 providers based on optimal patient loads and clinician availability.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.

Bilingual Customer Service Representative

Optum
Jeffersonville, IN
02.2016 - 02.2017
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Answered up to 30 calls per day in busy, fast-paced office for both English and Spanish speaking customers.
  • Provided language translation and customer service skills to clients in medical business sectors.

Education

Bachelor of Arts - Marketing

Universidad Interamericana Para El Desarrollo
Uruapan, Michoacán, Mexico
08.2006 - 06.2010

No Degree - English-as-a-Second-Language Education

Universidad Michoacana De San Nicolás De Hidalgo
Uruapan, Michoacan, Mexico
02.2007 - 09.2009

Skills

Medical billing and coding

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Timeline

Medical Receptionist

Family Health Centers
03.2017 - Current

Bilingual Customer Service Representative

Optum
02.2016 - 02.2017

No Degree - English-as-a-Second-Language Education

Universidad Michoacana De San Nicolás De Hidalgo
02.2007 - 09.2009

Bachelor of Arts - Marketing

Universidad Interamericana Para El Desarrollo
08.2006 - 06.2010
Itza Ritchie————————————