Results-driven Client Manager with expertise in leadership, training, and case management. Proven ability to supervise diverse teams and manage complex juvenile caseloads, ensuring high standards of service delivery and compliance.
Overview
20
20
years of professional experience
Work History
Client Manager/Parole Officer Supervisor
Division of Youth Services, Central Region Office
2020.06 - Current
Supervised Client Manager/Parole Officers in the implementation of their role, including oversight of individual juvenile client cases.
Managed a small caseload of juvenile clients in addition to supervisory duties.
Served as a SME/trainer for the following topics- new Client Manager onboarding, Field Safety and Awareness Training, TRAILS, and Supervision of Sex Offense Specific clients.
Client Manager/Parole Officer
Division of Youth Services, Central Region Office
2010.11 - 2020.06
Carried a caseload of juvenile clients, providing case management and parole supervision.
Trained and mentored newly hired Client Managers.
Youth Services Counselor I
Division of Youth Services, Mount View Youth Services Center
2008.07 - 2010.11
Worked individually with committed clients to achieve transition-related goals.
Facilitated treatment groups.
Served as a shift supervisor and/or worked the unit as needed.
Youth Security Officer I
Division of Youth Services, Mount View Youth Services Center
2006.09 - 2008.07
Provided supervision of clients in secure detention and commitment programs.
Completed intakes of newly admitted clients.
Trained new staff as a Field Training Officer.
Education
Master of Arts - Urban And Intercultural Ministries
Denver Seminary
Denver, CO
2004-05
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO
1999-12
High School Diploma -
Chatfield High School
Littleton, CO
1996-06
Timeline
Client Manager/Parole Officer Supervisor
Division of Youth Services, Central Region Office
2020.06 - Current
Client Manager/Parole Officer
Division of Youth Services, Central Region Office
2010.11 - 2020.06
Youth Services Counselor I
Division of Youth Services, Mount View Youth Services Center
2008.07 - 2010.11
Youth Security Officer I
Division of Youth Services, Mount View Youth Services Center
2006.09 - 2008.07
Master of Arts - Urban And Intercultural Ministries
Senior Parole Officer, Parole Revocation Specialist, Parole Officer, FPO1, FPO 2 at N.Y.S. D.O.C.C.S.Senior Parole Officer, Parole Revocation Specialist, Parole Officer, FPO1, FPO 2 at N.Y.S. D.O.C.C.S.