James Richardson
Aurora,CO
Summary
Enthusiastic and ambitious individual with wide-spread transferable skills in various areas of the treatment process
including counseling, case management, quality improvement, and working within a clinical team. Highly driven, detail
oriented and a natural team leader who assures tasks and objectives are met and exceeded with assigned time frames.
Exceptional ability to connect with people and identify their needs while delivering legendary service on every interaction.
Excellent ability to learn and acquire new skills while remaining open to feedback to foster growth in any position.
Overview
11
11
years of professional experience
Work History
Client Manager / Parole Officer
State Of Colorado
04.2024 - Current
- Developed strong relationships with clients through regular communication and personalized plans for increased success.
- Maintained client files with treatment and parole planning, records of client interactions, client notes, and other information.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across all team members.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique needs.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
Program Manager / Secure Transport Coordinator
State Of Colorado Department Of Human Services
05.2020 - 04.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Substance Abuse Counselor Supervisor
New Life Recovery Centers
01.2013 - 04.2020
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Education
Associate of Arts - Alcohol And Other Drugs Counseling
San Jose City College
San Jose05.2019
Skills
- Team Oversight
- Strategy Development
- Client Services
- Customer Service
- Strategic Planning
Timeline
Client Manager / Parole Officer
State Of Colorado
04.2024 - Current
Program Manager / Secure Transport Coordinator
State Of Colorado Department Of Human Services
05.2020 - 04.2024
Substance Abuse Counselor Supervisor
New Life Recovery Centers
01.2013 - 04.2020
Associate of Arts - Alcohol And Other Drugs Counseling
San Jose City College