Emma Graeff
Summary
Highly successful Veterinary Technician with 9 years of significant expertise in emergency and critical care of all animal species. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Veterinary Technician
Mount Laurel Animal Hospital
10.2016 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Veterinary Technician
Pennsauken Animal Hospital
07.2016 - 10.2016
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Enhanced clinic reputation through exceptional customer service and care for animals.
Restaurant Server
Perkins
06.2010 - 10.2016
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Education
Associate of Applied Science - Veterinary Technology
Camden County College
Blackwood, NJ05.2017
High School Diploma -
Palmyra High School
Palmyra, NJ06.2013
Skills
- Medication Administration
- Surgical procedures and support
- Client Education
- Emergency and preventive care
- Animal behavior observation
- Client Relations
- Staff Training
- Jugular intravenous catheterization
Timeline
Veterinary Technician
Mount Laurel Animal Hospital
10.2016 - Current
Veterinary Technician
Pennsauken Animal Hospital
07.2016 - 10.2016
Restaurant Server
Perkins
06.2010 - 10.2016
Associate of Applied Science - Veterinary Technology
Camden County College
High School Diploma -
Palmyra High School
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