Selena Lucas
Hoover,AL
Summary
Dynamic sales leader with a proven track record at Dicks Sporting Goods, excelling in relationship building and cross-selling techniques. Successfully trained teams to enhance performance and customer satisfaction, while implementing effective sales strategies. Adept at utilizing critical thinking to resolve issues and drive results in fast-paced environments.
Sales professional with proven track record in driving business growth and client satisfaction. Adept in developing and implementing sales strategies that align with organizational goals. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in client relationship management and strategic planning, embodying reliability and results-oriented focus.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Foodwear Operations and Sales Lead
Dicks Sporting Goods
10.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Run Specialist
Dicks Sporing Goods
10.2022 - 10.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Front Desk Receptionist
YMCA
05.2021 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Childcare Provider
YMCA
05.2021 - 02.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
Bachelor of Arts - Criminal Justice
The University of Alabama
Tuscaloosa, AL05-2025
Bachelor of Arts - Criminal Justice
Grand Canyon University
Phoenix, AZ01-2025
Bachelor of Arts - Criminal Justice
University of Alabama At Birmingham
Birmingham, AL05-2024
High School Diploma -
Hoover High School
Hoover, AL05-2020
Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Customer service
- Active listening
- Relationship building
- Call management
- Critical thinking
- Data entry
Certification
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Forklift Certification
- First Aid Certification
Timeline
Foodwear Operations and Sales Lead
Dicks Sporting Goods
10.2024 - Current
Run Specialist
Dicks Sporing Goods
10.2022 - 10.2024
Front Desk Receptionist
YMCA
05.2021 - 02.2024
Childcare Provider
YMCA
05.2021 - 02.2024
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Forklift Certification
- First Aid Certification
Bachelor of Arts - Criminal Justice
The University of Alabama
Bachelor of Arts - Criminal Justice
Grand Canyon University
Bachelor of Arts - Criminal Justice
University of Alabama At Birmingham
High School Diploma -
Hoover High School
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