Selena Martinez
Fort Worth,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Sales Representative
Cricket Wireless
06.2024 - Current
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Assisted call-in customers with questions and orders.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
Sales Representative
Metro by T-Mobile
05.2022 - 06.2024
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Drive-Thru Cashier
Braums Ice Cream And Dairy
05.2021 - 05.2022
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Polytechnic Highschool
1300 Conner Ave, Fort Worth Texas 7610505-2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Time management skills
- Professionalism and courtesy
- Product knowledge
- Cleaning and sanitizing
- Team collaboration
- Money handling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Representative
Cricket Wireless
06.2024 - Current
Sales Representative
Metro by T-Mobile
05.2022 - 06.2024
Drive-Thru Cashier
Braums Ice Cream And Dairy
05.2021 - 05.2022
High School Diploma -
Polytechnic Highschool
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