Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
• Assist the sales team in demonstrating the product.
• Target and execute effective product launches.
• Drive sales to meet sales forecasts by assisting Sales Representatives and Clinical Affairs nurses.
• Develop effective working relationships with key customer opinion leaders.
• Customer engagement, and performance to budget targets.
• Provides clinical surgical support by managing all relevant equipment.
• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
• Maintains knowledge base of equipment and disposable products through education training programs.
• Provide physicians and OR personnel with information on new and current products.
• Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• Manage training and development curriculum.