Summary
Overview
Work History
Education
Skills
Timeline
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Selena Mendenhall

Houston,TX

Summary

Results-oriented professional with over five years of customer service experience. Excellent communication and interpersonal skills. Known for being fast and reliable. Highly motivated team leader with exceptional oral and written communication abilities. Noteworthy interpersonal skills for effective task coordination. Talent for quickly learning new concepts and adapting to any situation. Proficient at working under pressure and consistently delivering high-quality results.

Overview

10
10
years of professional experience

Work History

CSR Tier II Escalations Agent

Sunnova
04.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Participated in regular meetings with management to discuss ongoing issues, trends, and opportunities for improvement in complaint handling.
  • Demonstrated exceptional time management skills, consistently meeting deadlines for resolving complaints and reporting on complaint trends.
  • Reduced recurring issues by proactively identifying trends in customer complaints and working with relevant teams to address them.
  • Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention.
  • Conducted thorough investigations into complex complaint cases to determine appropriate resolution strategies.

Personal Shopper/Customer Service Representative

HEB
11.2017 - Current
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Lead Teacher

5 Star Child Care
02.2016 - 09.2017
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Organized rooms in line with current educational thinking to maximize educational opportunities.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.

Receptionist

Cinco Auto
01.2015 - 06.2015
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Presented different repair options to customers to help each person make appropriate choices.

Education

High School Diploma -

Cypress Lakes High School
Katy, TX
06.2012

Skills

  • Product Knowledge
  • Customer Complaint Resolution
  • Customer Relations
  • Teamwork

Timeline

CSR Tier II Escalations Agent

Sunnova
04.2022 - Current

Personal Shopper/Customer Service Representative

HEB
11.2017 - Current

Lead Teacher

5 Star Child Care
02.2016 - 09.2017

Receptionist

Cinco Auto
01.2015 - 06.2015

High School Diploma -

Cypress Lakes High School

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Selena Mendenhall