Selena Mendez
Hopkinsville,KY
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 3 years of related experience and superior planning and time management abilities.
Overview
3
3
years of professional experience
Work History
Trainer
Chick-fil-A
08.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Tracked attendance and evaluated progress for assigned trainees.
Front Desk Receptionist
Hope's Healthcare
08.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Education
Associate of Science - Medical Technology
Hopkinsville Community College
Hopkinsville, KY12.2024
High School Diploma -
Christian County High School
Hopkinsville, KY05.2022
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Interpersonal Communication
- Learning Styles
- Payment Collection
Timeline
Trainer
Chick-fil-A
08.2022 - Current
Front Desk Receptionist
Hope's Healthcare
08.2021 - 05.2022
Associate of Science - Medical Technology
Hopkinsville Community College
High School Diploma -
Christian County High School