Summary
Overview
Work History
Education
Skills
Timeline
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Selena Mendoza

Summary

Dedicated Dental receptionist, professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, proactive and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Dental Receptionist - Office Manager (2022-2023)

WhiteRock Dental
01.2019 - 05.2023
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Verify insurances and explain benefits and potential out of pocket expenses to patients.
  • Copay and deductible collections.
  • Presented treatment plans to patients.
  • End of day and end of month reports.

Dental Receptionist/Lead Dental Assistant

Dentistry For Children
07.2015 - 12.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Record treatment plan in patient chart.
  • Answered telephone and schedule appointments with practice web software.
  • Check in/check out patients.
  • Collected copay and deductibles.
  • Verified insurances.

Education

No Degree -

Carrington College (Ambassador Program)
Dallas, TX
01.2015

High School Diploma -

Bryan Adams High School
Dallas, TX
06.2013

Skills

  • Office Supplies and Inventory
  • Claim Verifications
  • Inventory Management
  • Administration and Operations
  • Bilingual
  • Patient charting
  • Insurance verification
  • Answering and directing phone calls
  • Check in and check out patients
  • Reminder calls for upcoming appointments
  • Recare calls

Timeline

Dental Receptionist - Office Manager (2022-2023)

WhiteRock Dental
01.2019 - 05.2023

Dental Receptionist/Lead Dental Assistant

Dentistry For Children
07.2015 - 12.2018

No Degree -

Carrington College (Ambassador Program)

High School Diploma -

Bryan Adams High School

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Selena Mendoza