Selena Mendoza
San Mateo,CA
Summary
Registered Nurse Case Manager specializing in case management, care coordination, and discharge planning. Achieved streamlined transitions of care and reduced readmissions through patient advocacy and quality improvement initiatives. Focused on enhancing workflow efficiency and fostering multidisciplinary collaboration to promote safer patient outcomes.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Registered Nurse Case Manager
Stanford Health Care
Palo Alto, CA
01.2025 - Current
- Support the Stanford Health Care at Home Program to reduce the risk of re-admission rate.
- Assisting with offloading the Emergency department, in-patient units, other services lines across the SHC organization to safely discharge Patients home.
- Coordinated patient care plans with multidisciplinary teams to ensure comprehensive treatment approaches.
- Assessed patient needs and developed individualized care strategies to optimize health outcomes.
- Managed complex caseloads while maintaining high standards of patient advocacy and support.
- Facilitated communication between patients, families, and healthcare providers to enhance understanding and compliance.
- Mentored junior nurses in case management protocols, fostering professional development and best practice adherence.
- Advocated for patients' rights and access to necessary resources within healthcare systems and community services.
- Led quality improvement initiatives that enhanced operational efficiency in case management workflows.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in patient and family care planning sessions to enhance treatment understanding.
- Collaborated with physicians, social workers, and ancillary staff to align treatment and discharge goals.
Registered Nurse Clinical Coordinator
Stanford Hospital
Palo Alto, CA
08.2015 - 01.2025
- Direct supporting outpatient Stroke Clinic by coordinated patient care plans, ensuring adherence to clinical Provided education on stroke to patients and families.tocols and regulatory standards.
- Participated with The Joint Commission for the Stroke Center re-certification. Implemented process improvements, enhancing patient outcomes and operational efficiency within In-patient nursing teams.
- Ensure the post discharge follow up appointments and follow up within 7 days of discharge took place.
- Mentored junior nursing staff, fostering skill development and promoting best practices in clinical settings.
- On-going provide education with multidisciplinary team and staff
- Developed and maintained documentation for compliance with healthcare regulations and internal policies.
- Maintained documentation for compliance with healthcare regulations and internal policies, supporting quality assurance in clinical operations.
Registered Nurse, Medical Intensive Care Unit
Stanford Hospital
Palo Alto, CA
08.2014 - 08.2015
- Administered critical care interventions to stabilize patients in life-threatening conditions.
- Handled ventilator support, feeding tubes and central lines.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failure in critically ill patients.
- Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
- Collaborated with multidisciplinary teams to develop and implement comprehensive care plans.
- Monitored vital signs and patient status using advanced telemetry systems for real-time data analysis.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Educated patients and families on treatment plans, ensuring understanding of complex procedures.
Registered Nurse, Progressive Care Unit
Doctor Medical Center
Palo Alto, CA
09.2010 - 08.2014
- Direct patient care with Telemetry, Neurology Patient population.
- Served as charge nurse and relief nurse, enhancing department workflow and addressing patient care needs.
- Assess patient conditions and adjusted treatment plans based on clinical observations.
- Prevented complications by closely monitoring vital signs and promptly responding to changes in patient status.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on post-discharge care to support recovery and ensure safety.
- Acted as a charge nurse and relief nurse to assist with the department workflow and needs.
- Supervised nursing staff, fostering a collaborative environment focused on patient-centered care.
- Assisted team in managing patient flow by promoting timely placements for admissions, discharges and transfers.
- Built strong rapport with patients through active listening, cultural sensitivity, and compassionate care.
Registered Nurse - Telemetry
Kaiser Permanente
Richmond, CA
08.2010 - 08.2014
- Provided care to Cardiac, Neurology patient population in Intermediate ICU.
- Administered patient care, ensuring adherence to established protocols and procedures.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians, pharmacists, and care managers to support seamless transitions of care.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted assessments to evaluate patient conditions.
- Mentored junior nursing staff, fostering a culture of continuous improvement in clinical practices.
Education
Bachelor of Science - Nursing
Chamberlain University
12-2014
Bachelor of Science - Nursing
Contra Costa College
San Pablo, CA05-2010
Skills
- Case management
- Quality improvement
- Care coordination
- Discharge planning
- Patient education
- Program planning
- Healthcare regulations
- Patient advocacy
Languages
Cambodian
Native or Bilingual
Spanish
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Registered Nurse Case Manager
Stanford Health Care
01.2025 - Current
Registered Nurse Clinical Coordinator
Stanford Hospital
08.2015 - 01.2025
Registered Nurse, Medical Intensive Care Unit
Stanford Hospital
08.2014 - 08.2015
Registered Nurse, Progressive Care Unit
Doctor Medical Center
09.2010 - 08.2014
Registered Nurse - Telemetry
Kaiser Permanente
08.2010 - 08.2014
Bachelor of Science - Nursing
Chamberlain University
Bachelor of Science - Nursing
Contra Costa College