Summary
Overview
Work History
Education
Skills
Timeline
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Selena Mercer

Covington,KY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

18
18
years of professional experience

Work History

Delivery Driver

Amazon- Ardor Delivery Services
04.2022 - 01.2023


  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
  • Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.


Server

Longhorn Steakhouse
06.2005 - 03.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Associate of Applied Science - Health Information Technology

Gateway Community And Technical College
Covington, KY
05.2014

Skills

  • Mileage Tracking
  • Quality Assurance
  • Payment Collection
  • Equipment Operation
  • Safe Driving Record
  • Map Reading and Navigation Skills
  • Table Bussing
  • Food Running
  • Safe Food Handling
  • Hospitality Service Expertise
  • Exceptional Customer Service
  • High-Volume Dining

Timeline

Delivery Driver

Amazon- Ardor Delivery Services
04.2022 - 01.2023

Server

Longhorn Steakhouse
06.2005 - 03.2022

Associate of Applied Science - Health Information Technology

Gateway Community And Technical College

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Selena Mercer