Selena Mojica
Pine Beach,NJ
Summary
Dynamic and adaptive bilingual professional with experience of multitasking efficiently and strong communication. Known for punctuality, initiative drive, and extensive experience in both clinical and administrative support roles. Recognized for contagious positive attitude and meticulous organizational abilities consistently contributing towards a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Dermatology Medical Assistant
Schweiger Dermatology
Toms River, NJ - Forked River, Nj - Middletown, NJ
12.2023 - 06.2025
- Tracked patient progress through routine post-treatment calls.
- Contributed to dermatological procedures, boosting patient satisfaction.
- Ensured a safe environment by maintaining strict sterilization standards.
- Maximized therapeutic benefits through careful administration of topical numbing creams prior to cosmetic or clinical procedures.
- Facilitated initial consultations for new patients, collecting essential medical history data for precise diagnoses.
- Increased adherence to treatment plans by promptly addressing patient concerns.
- Attended seminars and conference dinners lead by drug reps to keep up to date with dermatology and medication innovations.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
- Set up examination areas to provide a welcoming atmosphere for patients.
- Enhanced patient experience through consistent demonstration of empathy and professional conduct creating a welcoming atmosphere.
- Handled urgent cases efficiently, ensuring high-risk patients received priority.
- Educated patients on preventative measures to promote long-lasting skin health and reduce future issues.
- Enhanced patient experience by providing compassionate care and thorough education on skincare routines.
- Processed insurance claims efficiently, minimizing delays in treatment coverage approval.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Clarified procedures to alleviate patient concerns.
- Organized lab samples for diagnostic analysis.
Veterinary Assistant / Client Care Representative
Total Care To Me
West Palm Beach, FL
08.2022 - 12.2023
- Decreased transportation costs by 37% upon start of position.
- Assessed, organized and documented patient (pet) data into software to develop an appropriate plan of care.
- Instructed owners and family regarding diagnosis, treatment plan and preventative care according to individualized health needs.
- Interacted with family, physicians veterinarians and other disciplines regarding patient care.
Medical Assistant
South Jersey Dermatology
Toms River, NJ And Manahawkin, NJ
02.2020 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded intake triage questions, and prepared for physician examinations.
- Informed physician assistant/nurse practitioner/Doctor of present new or established patient, history, chief complaint, progress of any, medication treatment plans, biologics, Botox therapy.
- Performed medical records management, including digital filing, e-fax, organizing office and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Scribing live during visit, documentation, ICD codes and diagnoses, counseling, etc prescriptions, document initiation continuation and discontinuation of any and all medical treatments.
- Assisted physicians with minor surgeries, including preparing exam room trays with sterile chucks, proper instruments needed, and aftercare. Autoclave testing, scrubbing and sterilizing of all used instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans. Mostly done for malignant melanomas, and or some MOHS deemed locations. (ENT, Oncology, Facial reconstruction, extensive grafts.)
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Documentation Specialist
Torcon
Paramus, NJ
05.2022 - 07.2022
- Temporary Contract Worker -
- Documented daily construction progress of New Valley High Hospital
- Used a insta360 one shot camera to capture pictures daily
- Transferred photos from camera to iPad, then to laptop.
- Submitted daily progress
Client Care Coordinator
LASIK Vision Institute The Laser Company
West Palm Beach, FL
09.2019 - 02.2020
- Interacted with new clients that call in on a high volume curated phone system managing calls from locations in 48 US states.
- Managed the Spanish cue properly assisting Spanish speaking clients and facilitating their calls to their needed department.
- Received nearly 100/150 average calls a day on a non stop phone system that continuously answers with 15 second clearance to search date and match call.
BDC Representative
OffleaseOnly
West Palm Beach, FL
10.2018 - 08.2019
- Maintain a high volume # of calls through a regulated phone system
- Coordinate with departments to facilitate call to proper department
- Gather contact information for client profiles
- Call possible prospects that submitted interest via online website for vehicles
- Schedule appointments for prospects to see and test drive vehicles for potential sales
- Financial underwriting for financial advisors creating loan offers with loaner banks
BDC Representative
Arrigo Dodge Jeep Ram Chrysler
West Palm Beach
09.2017 - 09.2018
- Maintained high volume calls of interested prospects seeking to inquire about available vehicles within dealership lot or online website
- Made about 75/100 calls daily received over 200 and sent about 150 emails regarding possible inquiries for vehicles
- Scheduling appointments for test drives
- Coordinating paperwork with financial advisors seeking eligible loans from cooperative loaner banks.
Medical Receptionist / Makeup Artist
The Skin and Wellness Center
Long Branch, NJ
05.2015 - 07.2017
- Front desk responsibilities included checking patients in and out properly for their scheduled appointments.
- Handling insurance claims for medical procedures covered by insurance
- Scheduling appointments abiding by given time slots and protocols
- Assisting Doctor with light procedures such as: Botox injections, plasma facials, glycolic facials, Varicose vein treatment and removal, eyebrow microblading, lip injections
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Attended industry conferences and workshops to stay current on new trends and techniques.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
Education
Certificate - Clinical Skin Care
Palm Beach Academy of Health and Beauty
Lake Park, FL07.2018
High School Diploma -
Central Regional High School
Bayville, NJ06.2013
Skills
- Clinical documentation
- Insurance verification
- Appointment scheduling
- Suture removal
- Equipment sterilization
- Pathology specimen labeling, handling, arranging courier pickup
- Skin biopsy assistance
- Wound care management
- Simple dressings
- Dermatologic procedures
- Phototherapy administration
- Cosmetic procedures support
- Customer service
- HIPAA compliance
- Adaptable
- Insurance authorizations
- Data entry
- Patient triage
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dermatology Medical Assistant
Schweiger Dermatology
12.2023 - 06.2025
Veterinary Assistant / Client Care Representative
Total Care To Me
08.2022 - 12.2023
Documentation Specialist
Torcon
05.2022 - 07.2022
Medical Assistant
South Jersey Dermatology
02.2020 - 02.2023
Client Care Coordinator
LASIK Vision Institute The Laser Company
09.2019 - 02.2020
BDC Representative
OffleaseOnly
10.2018 - 08.2019
BDC Representative
Arrigo Dodge Jeep Ram Chrysler
09.2017 - 09.2018
Medical Receptionist / Makeup Artist
The Skin and Wellness Center
05.2015 - 07.2017
Certificate - Clinical Skin Care
Palm Beach Academy of Health and Beauty
High School Diploma -
Central Regional High School