Selena Montes
Alexandria ,VA
Overview
7
7
years of professional experience
Work History
Local Sales & Marketing
Virtue Feed & Grain
08.2016 - 01.2018
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Host Manager
Virtue Feed and Grain
02.2018 - 05.2020
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Liaised with senior management to attract, develop and retain staff.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Server
TGI Fridays
07.2020 - 01.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Caliber Collision
07.2021 - 11.2023
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
TC Williams High School
3330 Kings St, Alexandria Skills
- Complaint resolution
- Scheduling
- Account updating
- Multitasking and organization
Timeline
Customer Service Representative
Caliber Collision
07.2021 - 11.2023
Server
TGI Fridays
07.2020 - 01.2021
Host Manager
Virtue Feed and Grain
02.2018 - 05.2020
Local Sales & Marketing
Virtue Feed & Grain
08.2016 - 01.2018
High School Diploma -
TC Williams High School
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